Worldwide Flight Services (WFS), a Member of the SATS Group, has begun rolling out a new Dock Management System in North America, which has already reduced truck waiting times at its operations in New York JFK by more than 20%.
SATS 集团旗下的 Worldwide Flight Services （WFS） 已开始在北美推出新的码头管理系统，该系统已将其在纽约肯尼迪机场运营的卡车等待时间缩短了 20% 以上。
The solution is another feature of WFS’ in-house developed ePic Enterprise Solution, which is now operational at 52 WFS airport stations across the US. Epic has been designed ‘by cargo people for cargo people’ as a unifying e-business platform that enables collaboration and simplified communication within the cargo community stakeholders: shippers, freight forwarders, truckers, airlines, ground handling agents, consignees, and regulatory bodies.
该解决方案是 WFS 内部开发的 ePic 企业解决方案的另一项功能，该解决方案现已在美国的 52 个 WFS 机场站运行。Epic 是“由货运人员为货运人员”设计的，是一个统一的电子商务平台，支持货运社区利益相关者（托运人、货运代理、卡车司机、航空公司、地勤代理、收货人和监管机构）内部的协作和简化沟通。
The new Dock Management System will be implemented across WFS’ major airport locations in North America over the next 12 months, with Atlanta, Miami, and Boston next in line to adopt the solution. Trucking companies, consignees, and forwarders will be able to create their own slot booking for cargo drop-off or recovery at WFS stations, ensuring better optimisation of truck yards and alleviating congestion.
新的码头管理系统将在未来 12 个月内在 WFS 在北美的主要机场实施，亚特兰大、迈阿密和波士顿将紧随其后采用该解决方案。卡车运输公司、收货人和货运代理将能够创建自己的时段预订，以便在 WFS 站点进行货物投递或恢复，从而确保更好地优化卡车堆场并缓解拥堵。
It is one of five new features accessible via the ePic platform. Other systems improvements include the addition of:
它是可通过 ePic 平台访问的五个新功能之一。其他系统改进包括添加：
- Warehouse Progress Monitoring – real-time KPIs, using live flight data from Flightaware to track arrival and departure information and the breakdown and build-up of cargo to meet customers’ Service Level Agreements (SLAs);
仓库进度监控 – 实时 KPI，使用 Flightaware 的实时飞行数据来跟踪到达和离开信息以及货物的故障和堆积，以满足客户的服务水平协议 （SLA）; - Integrated Scale – iPads in WFS’ warehouse operations are being connected to each weigh scale in its facilities to enter shipment weights automatically into the system, eliminating potential errors involved in manual processes. The new solution has already been fitted to 60% of the scales in WFS’ cargo stations in the US;
集成秤 – WFS 仓库运营中的 iPad 连接到其设施中的每个称重秤，以自动将货物重量输入系统，从而消除手动流程中涉及的潜在错误。新的解决方案已经安装在 WFS 美国货运站的 60% 的秤上; - In conjunction with airline partners, WFS is rolling out ICS2 integration and functionality to assist with compliance to the incoming EU Customs regulations. Intuitive inhibitors are being introduced to ensure that ‘Held’ shipments are not loaded erroneously. This is supported by enhanced reporting for ease of status verification and inventory, as well as color-coded markings within the agents’ working screens, clearly defining shipment status;
WFS 与航空公司合作伙伴合作，推出 ICS2 集成和功能 ，以协助遵守即将到来的欧盟海关法规。引入了直观的抑制器，以确保“保留”货件不会错误加载。这得到了增强的报告支持，以便于状态验证和库存，以及代理工作屏幕中的颜色编码标记，清楚地定义了货物状态; - Barcode integration– barcode reading applications installed in ePic will support installations of the RAFT Fully Automated Pallet Storage System, initially at New York JFK. This helps the system to quickly and accurately read and inventory cargo for input from the warehouse and dispersal to delivery agents. Ultimately, this is expected to allow additional functionality, including tracking export cargo acceptance and movement through the warehouse.
条码集成 – 安装在 ePic 中的条码读取应用程序将支持 RAFT 全自动托盘存储系统的安装，最初在纽约肯尼迪机场安装。这有助于系统快速准确地读取和盘点货物，以便从仓库输入并分发给送货代理。最终，预计这将允许额外的功能，包括跟踪出口货物的接收和通过仓库的移动。
“For WFS in North America, ePic is ahead of other handling software because it is constantly evolving based on expertise from the field. We have a process to continually look at requests from within our business, which can come from Warehouse Supervisors or Office Agents, and we prioritize them. The improvements we make are driven by users. And, the fact that ePic is designed to be quite a simple system, means building APIs is very quick and easy, which is leading airline customers to ask us to implement it within their own locations because they see the efficiencies where we work with them,” said Shawnpaul Booth, Vice President Cargo, NOAM, at WFS.
“对于北美的 WFS 来说，ePic 领先于其他搬运软件，因为它基于该领域的专业知识不断发展。我们有一个流程来持续查看来自我们业务内部的请求，这些请求可能来自仓库主管或办公室代理，并且我们会优先考虑它们。我们所做的改进是由用户驱动的。而且，ePic 被设计成一个非常简单的系统，这意味着构建 API 非常快速和简单，这导致航空公司客户要求我们在他们自己的地点实施它，因为他们看到了我们与他们合作的效率，“WFS 的 NOAM 货运副总裁 Shawnpaul Booth 说。
Using ePic, WFS has been able to automate or eliminate 38 steps in the import/export cargo handling process.
使用 ePic，WFS 已经能够自动化或消除进出口货物处理过程中的 38 个步骤。
ePic allows WFS to use a single system to handle multiple airline customers in multiple facilities using one centralised solution, simplifying operational processes, training requirements, and maximizing efficiencies. It also incorporates import and export cargo and flight management, office and warehouse functions to communicate every cargo movement in real-time, and integrated eScreening to ensure Federal Cargo Screening requirements are met and documented. CargoiQ integration also connects cargo and data through live updates of air waybill (AWB) status through standard IATA messaging.
ePic 允许 WFS 使用单个系统处理多个设施中的多个航空公司客户，使用一个集中式解决方案，从而简化运营流程、培训要求并最大限度地提高效率。它还集成了进出口货物和航班管理、办公室和仓库功能，以实时传达每一次货物移动，以及集成的 eScreening 以确保满足联邦货物安检要求并记录在案。CargoiQ 集成还通过标准 IATA 消息传递实时更新空运提单 （AWB） 状态，从而将货物和数据连接起来。
It also encompasses a customer service portal and cash collection and billing.
它还包括客户服务门户以及现金收款和计费。
Operational Excellence is at the heart of WFS’ customer commitment, and ePic drives this for our North American business handling more than 2.48bn kilos and over 6,600 flights per annum. It is giving a level of transparency and visibility our customers value, and it gives WFS a big advantage in the handling market. We will absolutely continue to look to automate or eliminate more cargo processes because we have fast, first-hand insight into what works and what doesn’t,” Shawnpaul Booth added.
卓越运营是 WFS 客户承诺的核心，ePic 为我们的北美业务推动了这一点，每年处理超过 24.8 亿公斤和 6,600 多个航班。它为我们的客户提供了一定程度的透明度和可见性，并使 WFS 在装卸市场上具有很大的优势。我们绝对会继续寻求自动化或消除更多的货运流程，因为我们对什么有效，什么无效有快速的第一手资料，“Shawnpaul Booth 补充道。
