谷歌工作区的双子座
提示指南 101
有效提示的快速入门手册
2024 年 4 月版
编写有效的提示
从一开始，Google Workspace 就是为了让您能够与其他人实时协作而构建的。现在，您还可以使用 Google Workspace 的 Gemini 与 Al 协作，以帮助提高您的生产力和创造力，而不会牺牲隐私或安全性。嵌入的生成 Al 功能可以帮助您撰写、组织、可视化、加速工作流程、举行更丰富的会议等，同时还可以使用您喜爱的应用程序，如 Gmail、Google Docs、Google Sheets、Google Meet 和 Google Slides。
本书为您提供了撰写有效指导性提示的基本技能，以便在使用 Gemini for Workspace 时更加高效和有效，从而使您在日常任务中更具生产力。您可以将提示视为与您的 Al 助手的对话开端。随着对话的进行，您可能会写下几个提示。虽然可能性几乎无限，但今天您可以采用一些一致的最佳实践。
写一个有效提示时需要考虑的四个主要领域。您不需要使用所有四个，但使用几个会有所帮助！
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人物角色
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任务
-
上下文
-
格式
这是一个示例，使用所有四个领域的提示，可能在 Gmail 和 Google Docs 中运行良好：
您是一名 Google Cloud 项目经理。根据与相关计划文档有关的详细信息，起草一封发送给[persona]的执行摘要电子邮件。限制为要点。
以下是让您快速开始使用 Gemini 工作区的提示：
-
使用自然语言。写作时就像在与另一个人交谈一样。用完整的句子表达完整的思想。 -
具体而迭代。告诉双子座工作区你需要它做什么（总结、写作、改变语气、创作）。提供尽可能多的背景信息。 -
简洁明了，避免复杂性。用简洁但具体的语言陈述您的请求。避免术语。 -
把它变成一场对话。如果结果不符合您的期望，或者您认为有改进的空间，那么微调您的提示。使用后续提示和审查和改进的迭代过程，以获得更好的结果。
提示是一门艺术。如果第一次没有得到您期望的结果，您可能需要尝试几种不同的方法来提示。根据我们在 Workspace Labs 项目中学到的内容，最成功的提示平均约 21 个词，然而人们经常尝试的提示却很短 - 通常少于九个词。
生成式人工智能及其所有可能性令人兴奋，但它仍然是新的。尽管我们的模型每天都在变得更好，但我们的提示有时可能会产生不可预测的响应。
在将 Gemini 的 Workspace 输出付诸实践之前，请对其进行审查，以确保清晰、相关和准确。当然，最重要的是要记住：生成式人工智能旨在帮助人类，但最终输出是您自己的。
本指南中的示例提示仅供说明目的。
目录
编写有效的提示......第 2 页
介绍。..... 第 5 页
客户服务 ..... 第 7 页
高管和企业家 ..... 第 13 页
人力资源 ..... 第 20 页
营销 ..... 第 26 页
项目管理。..... 第 32 页
销售。..... 第 36 页
升级您的提示写作 ..... 第 43 页
介绍
Gemini for Google Workspace：提示 101
有多种方式可以访问谷歌工作区的 Gemini 生成 Al 功能。这是一个强大的生成 Al 体验，无缝集成到您每天使用的应用程序中 - Gmail、Google Docs、Google Sheets、Google Meet 和 Google Slides。您可以访问 gemini.google.com 与 Gemini 进行交流（具有谷歌工作区企业级安全性和隐私保护）。
了解有效提示的要素，并学会即兴制作提示，将极大地提升您的生产力和创造力。您可以将 Gemini for Workspace 视为您的人工智能助手，可以帮助您：
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提高你的写作
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组织数据
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创建原创图像
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总结信息并提取见解 -
与同事建立有意义的联系 -
研究不熟悉的主题 -
发现趋势，综合信息，识别商机
Gemini for Workspace 帮助您更聪明地工作，而不是更辛苦地工作，提高生产力，节省时间，让您可以专注于更有影响力的工作。本指南探讨了快速入门和掌握基础知识的不同方法，帮助您完成日常任务。
随着您对这种新工作方式的信心和熟悉度的增加，您将准备好探索越来越复杂的提示，这些提示可以帮助您增强整个工作流程，Gemini for Workspace 可以成为您的思维伙伴、写作教练等。
通过 Gemini for Workspace，提高生产力和创造力的机会几乎是无穷无尽的。
如何使用此提示指南
本手册是一个快速入门指南，介绍如何使用 Gemini for Workspace 进行提示。它包括不同角色的场景、用例示例以及针对执行人员、创始人、销售、营销、客户服务、项目管理和人力资源专业人士执行的日常任务的潜在提示。
您会注意到各种不同的提示样式。有些提示带有括号项，表示您需要填写具体细节的地方。其他提示则没有标记变量，以展示完整提示的样式。本指南中的所有提示都旨在激发您的灵感，但最终它们需要进行调整，以帮助您完成具体的工作。
要开始，请跳转到最符合您角色的部分。使用特定于角色的建议提示作为灵感，帮助您开启一种新的、强大的工作方式。
接下来，只需查找这些功能，并了解如何通过访问 g.co/gemini/features 开始使用每个功能。
帮我写（Google 文档）
帮我写（Gmail）
帮我整理山（Google 表格）
使用 Gemini（Google 幻灯片）创建图像
创建背景图片（Google Meet）
gemini.google.com（具有 Google Workspace 企业级安全性和隐私保护）
客户服务
作为客户服务专业人员，您努力提供轻松高效、始终令人愉悦、由主动、乐于助人的团队支持的服务。本节为您提供了在日常任务中整合提示的简单方法。快速构建标准化的沟通框架、个性化沟通、新培训材料等等 - 一切都可以使用 Gemini for Google Workspace。
开始使用
首先，请查看第 2 页的一般提示写作技巧以及本指南开头的提示 101 部分。
每个提示下面都附有一个相关场景，以激发您如何与双子座合作的灵感。提示迭代示例说明了您如何继续编写提示以建立在最初生成的响应基础上。我们还提供了不同客户服务角色如何使用双子座工作空间的示例。您可以调整每个提示以完成常见任务并完善生成的输出。
提示迭代示例
您是一名客户服务代表，负责直接回复客户的咨询和关注。您刚刚收到一封来自一位收到损坏商品的客户的电子邮件。您打开一个新的谷歌文档，点击“帮助我写”以提示 Docs 中的 Gemini。输入以下内容：
帮我起草一封富有同理心的电子邮件回复。我是一名客户服务代表，需要回复一位客户的投诉。该客户订购了一副耳机，但货物损坏。他们已经通过电子邮件联系我们并提供了损坏的照片。我已经提供了替换选项，但他们要求一种通常不包括在订单中的加急发货选项。包括一段承认他们的挫折感并列出三个潜在解决方案的项目符号。
人物 - 任务 - 上下文 - 格式
双子座在文档中：[起草电子邮件副本]
您喜欢文档中 Gemini 创建的电子邮件，因此选择插入。但您希望在不提供加急送货的情况下，想出解决问题的方法。您通过选择帮助我写来提示。您输入：
建议提供 10 个替代选择，以解决客户对收到损坏包裹的不满，而不是选择加急送货服务。
双子座在 Docs 中：[10 种替代解决方案列表]
这 10 条建议很有帮助。您可以点击“插入”将文本添加到草稿中。
提示指南
客户服务经理或代表
用例：标准化通信框架
您是客户服务团队经理。您的团队已经扩大，您需要创建可扩展的资源，以规范团队间的沟通。您打开一个新的 Google 文档。您想要进行头脑风暴，所以您在文档中请求 Gemini 的帮助。您选择“帮我写”并输入：
为三种不同类型的客户沟通起草模板。为道歉邮件、订单确认消息和感谢忠实客户的便条创建模板。保持每个模板为一段，使用友好的语气。(Gemini in Docs)：
建议的模板为您提供了一个很好的起点，让您开始编辑并添加一些与您公司品牌和政策一致的元素。您选择插入。现在您想要创建一个概述您团队沟通最佳实践的文档，用于入职。您打开一个新的 Google 文档并在文档中提示 Gemini。您输入：
制定一份客户沟通最佳实践清单，可用于培训新团队成员。概述三个部分，包括如何处理满意客户咨询、中立客户咨询和不满客户咨询。
您还希望用标准化语言支持团队，在电话沟通时与客户互动。您想要进行头脑风暴，因此打开 gemini.google.com 并输入：
我是一名【客户服务经理】。我正在尝试创建团队在电话交流时可以使用的标准化语言。为零售店客户服务代表生成常见电话开场白、问候和结束语的模板。这些模板应允许根据客户详情进行个性化。目标是确保一致性和专业性，同时允许根据具体客户信息进行差异化。
用例：改善客户服务
您已经注意到客户投诉有所增加。您需要跨部门合作，了解如何解决反复出现的问题。您可以从给其他团队负责人发送电子邮件开始。您可以在 Gmail 中通过选择“帮助我写”来启动 Gemini。您输入：
起草一封电子邮件给我的同事，提议召开会议讨论客户体验改进计划。要求营销、销售和产品利益相关者在下周会面，以明确各自的角色和责任。
您轻轻地编辑一下电子邮件，然后将其发送给您的同事。现在您已经发送了初始电子邮件，您想要创建一个电子表格，以便跟踪跨部门倡议的进展。您打开 Google 表格，并通过选择“帮助我组织”来在表格中启用 Gemini。您输入：
创建一个表格，以跟踪不同客户体验改进策略的进展和影响，使用相关指标，包括支持票量和优先级水平（高、中、低）。 （Gemini in Sheets）:
您看到一个已经按您要求格式化的稳固的电子表格模板。现在您只需要填写具体细节。
客户支持专员
用例：启用客户自助服务
作为客户支持专员，您的团队收到了很多关于退货政策的问题邮件。客户反馈一直表示您的指南不清晰。您打开一个谷歌文档，其中列出了退货、退款和商店积分政策。您在文档中选择“帮助我写”来提示 Gemini。您输入：
总结这篇内容，撰写一份清晰简洁的产品退货政策，并概述客户按顺序采取的 5 个步骤。 (Gemini Docs) E
您喜欢这些步骤是多么简单。您重复执行退款政策和商店积分政策的过程。现在，您想使用新简化的内容为客户创建一篇博客文章。这篇博客文章将概述您的退货、退款和商店积分政策。使用您的新撰写指南的谷歌文档，您在谷歌文档中提示 Gemini。您输入：
将这段内容转换成一个名为“无需代理人协助解决常见问题”的简短博客。为我们的退货政策、退款政策和商店积分政策设置单独的部分。（文档中的双子座）
现在，您想要创建一个电子邮件模板，团队在收到关于这三个领域的客户问题时可以使用。您打开一个新的 Google 文档，并在文档中提示 Gemini。您输入：
用例：客户声音研究
您的新公司政策是，您将通过电子邮件联系每位不满意的客户，以尝试解决问题。您打开了一封包含客户投诉的电子邮件。您通过选择“帮助我写”在 Gmail 中提示 Gemini。您输入：
请求在[date] [时间]与提供负面反馈的客户进行后续对话，了解他们的关注并提供解决方案。包括示例解决方案。（Gmail 中的 Gemini）M
起草的回复是一个不错的开始，但语言对于投诉的回应有点太直接了。您可以通过在 Gmail 中使用“Refine > Elaborate”提示 Gemini 来进行迭代。接下来，您想创建一个简短的调查表，可以在与客户的每次跟进电话之后发送，以评估通话对满足他们需求的帮助程度。您打开一个新的 Google 文档，并在文档中提示 Gemini。您输入：
O
在电话中刚与代理人交谈过的客户提出五个不同的问题。问题应该衡量通话的效果如何，客户的关注是否得到解决，以及他们是否会向他人推荐我们的业务。
客户服务协调员
使用案例：与客户互动
您在更新政策方面取得了很大进展，并希望从您最忠诚的客户那里获得对这些变化的反馈。您计划举办一次听取意见之旅，与他们互动。您打开 Gmail 并在 Gmail 中启动 Gemini。您选择“帮助我写”并输入：
写一封电子邮件邀请我的最忠实的客户参加下周在[地点]举行的关于我们更新的[政策]的反馈会议，时间为[date]，时间为[时间]。 （Gmail 中的 Gemini）M
听取之旅已经结束，您已收到与会者的后续电子邮件。您希望得到帮助回复每封邮件，因此您在 Gmail 中提示 Gemini。您输入：
写一封感谢信，个性化地感谢[客户姓名]参加反馈会议，并解释我们将如何利用反馈来改进我们的政策。 (Gmail 中的 Gemini)
用例：为客户会议做准备
您需要为与一位重要客户的会议做准备。他们的账户对您来说是新的，他们的行业和业务范围也是新的。您需要帮助进行研究，所以您打开 gemini.google.com 并输入：
写五个问题，我可以用来研究[行业]行业中的一家公司，了解他们面临的最大挑战，并为第一次会议做准备。 (gemini.google.com)
使用这些问题，您可以在与双子座（Gemini）在 gemini.google.com 上的对话中继续进行后续问题的研究。您将笔记和发现整理成一个 Google 文档。
您有许多笔记，因此您想为自己创建一个易于消化的摘要。您在文档中提示 Gemini。您输入：
总结这篇内容关于[行业]的发现，并创建讨论要点，以便与客户讨论。（Gemini in Docs）
现在你感觉准备好第一次与客户见面了。你正在准备发送你的第一封介绍邮件。你打开 Gmail 并在 Gmail 中启用 Gemini。你选择帮我写，然后输入：
t
写一封电子邮件，介绍我是[账户]的客户服务协调员。请我的客户就[主题]安排一次会议，在接下来的两周内提供日期和时间。（Gmail 中的双子座）M
高管和企业家
作为一名高管，您的时间非常有限，因为您正在为您的组织制定发展方向。您做出的每个决定都会影响增长、创新和您业务的整体轨迹。了解您的市场、保持领先地位、做出明智的战略决策至关重要，而在行进中完成紧急任务也同样重要。
本节介绍了 Al 生成的提示的强大功能，旨在简化您的决策过程，帮助改善业务结果，并帮助您快速完成任务 - 即使您不在办公桌前。发现 Gemini for Google Workspace 如何帮助您解锁深层见解，促进协作，并推动您的组织达到新的高度。
开始使用
首先，请查看第 2 页的一般提示写作技巧以及本指南开头的提示 101 部分。
每个提示下面都附有一个相关场景，以激发您如何与双子座合作的灵感。提示迭代示例说明了您如何继续编写提示以建立在最初生成的响应基础上。我们还提供了不同领导角色如何使用双子座工作空间的示例。您可以调整每个提示以完成常见任务并完善生成的输出。
提示迭代示例
您是一位即将搭乘长途航班的高管，刚收到下一次董事会会议的邀请函和议程。您有一些评论，并希望提议在议程中添加一些话题。您打开 Gmail，并在 Gmail 中启动 Gemini。您输入：
起草一封确认我会出席董事会议的电子邮件。询问是否可以调整议程，为【紧急议题】留出 15 分钟时间。（Gmail 中的 Gemini）
\作者{
人物 - 任务 - 上下文 - 格式
Gmail 中的双子座：[起草电子邮件]
}
起草一封确认我会出席董事会议的电子邮件。询问是否可以调整议程，以便给予 15 分钟以上的时间处理【紧急议题】。
起草一封确认我会出席董事会议的电子邮件。询问我...
嗨，你好，
我写信确认我将出席董事会会议。
我在想我们是否可以调整议程，给予 15 分钟讨论一些紧急话题。
谢谢
您的名字
评价这个建议：
这是一个创意写作辅助工具，不是用来传递事实的。了解更多
邮件看起来不错，但您希望确保语气尽可能正式。您选择优化
Gmail 中的双子座：【正式化语气】
您阅读了邮件，并选择插入。在发送之前，您对邮件进行了轻微编辑，感谢团队在您旅行期间保持跟踪。
提示指南
首席运营官
用例：准备员工沟通
您正在与整个公司举行季度镇会。本季度取得了许多积极进展和动力，但您担心由于意外挫折，多个团队士气低落。您希望进行头脑风暴和实践，以应对可能的棘手问题。您打开 gemini.google.com，并输入：
我是一家中等规模公司的首席运营官。我正在主持一次全公司的季度大会。本季度取得了许多积极的进展和动力，但我担心由于一些意外挫折，多个团队士气低落。我想要头脑风暴并练习如何回应可能的棘手问题。帮我写出员工可能在即将举行的大会上问到的关于我们的收入、领导变动和公司愿景的具有挑战性的问题。为每个问题生成潜在的答案，使用自信而坚定的语气。
问题和建议的答案对您的准备阶段很有帮助。现在，您想收集关于如何在不确定时期特别是如何同情地回答问题的想法。您再次提示。您输入：
这些问题和建议的答案对我的准备阶段很有帮助。现在，我想收集关于如何在不确定时期以同理心回应问题的想法。使用自信和安慰的语调来产生回应，承认关切并让员工知道我们正在努力为整个公司做到最好。
您想从这些问题逆向思考，找出如何撰写令人振奋的言论来开启市政厅。您决定与 Gemini 在 Docs 中进行头脑风暴。您打开一个新的 Google 文档并选择“帮助我写”。您输入：
帮我为刚刚度过艰难季度的员工写两段振奋人心的段落。承认困难并强调即将到来的季度的积极方面。使用激励、乐观的语气，培养团结合作的感觉。
用例：随时随地简化回应
您的计划突然改变，因为您正在处理一项紧急任务。您无法参加会议，只需要确保团队对一些关键事项有答案。您打开 Gmail 并使用语音命令来提示 Gmail 中的 Gemini。您说：
t
起草一封电子邮件给[项目负责人]，告诉他们由于紧急事务我无法参加会议。请他们做好详细记录，并确保团队就[关键议题]做出决策，同时将事后报告的责任分配给[同事]。（Gemini 在 Gmail）M
首席营销官
用例：头脑风暴内容和思想领导力
您刚刚与社交媒体团队负责人进行了一次核对。您在 Google 文档中记录了很多关于受众共鸣、热门话题、目标受众数据以及有效推动品牌参与的关键词。您希望利用这些见解来进行头脑风暴，探讨潜在的思想领导力作品。您通过在现有的 Google 文档中选择“帮助我写”来提示 Gemini 在文档中。您输入：
根据热门话题、目标受众分析和品牌关键词，为[公司]生成四个相关且引人入胜的思想领袖博客文章创意清单。 (Gemini in Docs)
在同一次对话中，团队讨论了推出新的品牌活动。您知道您的客户重视您可靠和独特的服务，您的公司有着为客户提供服务的悠久历史。您需要帮助开始构思一个新的活动口号。您打开一个新的 Google 文档并选择帮助我写。您输入：
为[公司]生成三个选项，强调可靠性、创新和悠久的受欢迎历史的新口号。（在文档中的双子座）
口号有助于启动创意过程。您即将举办的活动可能是测试新广告活动元素的完美场所。您想为活动团队的展台图形设计构思点子。您在 Google 幻灯片中打开新演示文稿，并选择使用 Gemini 创建图像。您输入：
使用橙色和蓝色创建一个贸易展位的形象。展位应该现代化，并展示互动电脑站。 （幻灯片中的双子座）
用例：进行竞争分析
您的团队正在考虑扩展到一个新的业务领域。这对您来说是一个新领域，您希望快速了解这对业务意味着什么。您决定进行研究。您前往 gemini.google.com，并输入：
我是一名进行竞争分析的 CMO。我的公司正在考虑扩展到【一个新的业务领域】。列出【行业】行业中排名前五的竞争对手，并包括他们的定价、优势、劣势和目标受众。(gemini.google.com)
在深入研究后，您决定制定一个虚构的五年战略，看看这对公司可能会是什么样子。您输入：
好的，我将尝试说服我的首席执行官，我们应该扩展到【业务领域】。为未来五年在北美市场的【行业】行业起草一份简明、有竞争力的战略，包括目标、策略和战术。
首席技术官
用例：总结新兴技术趋势
您需要跟上新兴技术趋势，因为形势变化非常迅速。您打开 gemini.google.com，然后输入：
我是[公司]在[行业]的首席技术官。我想了解新兴技术趋势。总结对[行业]潜在影响最大的五项新兴技术。对于每项技术，列出其潜在好处和挑战，并建议它如何在未来两到三年内影响[公司]。 (gemini.google.com)
提供的摘要是您初始研究的有用起点。您想深入研究特定主题，因此您继续对话，输入：
推荐三个领域，[我的组织]可以采取积极措施，保持在[具体领域]的前沿。 (gemini.google.com)
首席信息官
用例：开发技术通信
您的团队刚刚提供了一份关于您的安全状况和关键漏洞的详尽技术报告。您需要立即与首席执行官讨论这个问题，但您知道一份多页的报告在这个时候太多了。您打开了包含完整报告的谷歌文档，并通过选择“帮助我写”来提示文档中的 Gemini。您输入：
Q
总结这份报告的主要发现和对[受众]的影响。重点放在主要。
[vulnerabilities] identified and the recommended actions to address them. 使用正式的语气。
(在文档中的双子座) :
摘要很有帮助，为您的首席执行官提供了适当的细节水平。您进行轻微编辑，并将其放在报告的顶部作为执行摘要。现在，您需要发送一封电子邮件给首席执行官安排会议讨论。您打开 Gmail，并通过选择“帮助我写”在 Gmail 中提示 Gemini。您输入：
帮我写封邮件给我的 CEO，请求下周安排一个 30 分钟的会议，讨论我们即将进行的[IT 变更]。包括可扩展性、安全性和数据管理方面的考虑。（Gemini 在 Gmail 中）M
用例：跟踪 IT 资产
您的公司需要一种快速的方式来跟踪新员工的软件访问情况。您需要一个电子表格，所以您打开 Google 表格并选择“帮助我组织”。然后您输入：
首席人力资源官
用例：展示员工的赞赏
您想建立一个新的计划，帮助每个人在整个组织中感到被包容、被赏识和被认可。但是在这样一个庞大的公司中，您希望在处理问题时考虑周到。您想要进行头脑风暴，于是您打开一个新的 Google 文档并在文档中启用了 Gemini。您输入：
基于公司文化和员工兴趣（如烹饪、园艺、运动、阅读和旅行等），头脑风暴 10 个员工赞赏的想法。
Gemini 在 Docs 中激发了您的创造力，现在您有了员工兴趣俱乐部和活动的想法。您还希望确保您的领导团队定期鼓励经理们认可团队中的人才，因此您创建了他们可以用作灵感的电子邮件模板。您通过选择“帮助我写”来提示 Docs 中的 Gemini，并输入：
起草一封电子邮件模板，感谢[员工]的辛勤工作和[最近的成就]。为了表彰他们的奉献精神，提供额外的福利，比如一张咖啡礼品卡。使用乐观和专业的语气。(Gemini in Docs) E
用例：评估员工满意度
您担心您的团队最近感到不堪重负。在与直接报告人通话之前，您想起草一份匿名调查，让人们可以公开诚实地评估他们的感受。为了起草问题，您打开一个新的 Google 文档，并通过选择“帮助我写”在文档中提示 Gemini。您输入：
4
起草一份匿名员工满意度调查，涉及关键领域如工作量、工作与生活平衡、薪酬和职业发展机会的问题和答案选项。确保问题清晰、简洁，避免引导性答案。
您收到了来自 15 位高级领导的反馈，您已经在 Google 文档中汇总了所有匿名结果。您希望创建一个摘要，以便在下次通话中使用。您通过在文档中选择“帮助我写”来提示 Gemini。您输入：
总结员工反馈的结果，以确定关键主题。 （文档中的双子座）
创始人或企业家
用例：开展竞争分析
您是一家初创企业的创始人，您的在线业务正在获得关注。您一直梦想着开设一家实体店，现在可能是一个完美的时机。您希望有一个思想伙伴帮助您更好地了解当前的市场格局。您打开 gemini.google.com，并输入：
我是一家初创公司的创始人。我正在考虑开设一家实体店。对竞争格局进行分析，重点关注【重点领域】。提供该领域【主要竞争对手】的优势和劣势，包括他们的具体策略、战术和结果。确定可操作的。
洞察和建议，以提高[我的公司]的方法并获得竞争优势。 (gemini.google.com)
您从与双子座在 gemini.google.com 的讨论中收集了有用的信息。您希望在围绕两个特定竞争对手展开头脑风暴时更深入地进行。您输入：
在当前市场格局中，对[公司]与[竞争对手]进行竞争分析。 (gemini.google.com)
您将您的发现导出到一个新的 Google 文档。
用例：进行筹款和投资者关系
您已准备好与潜在投资者联系，让您的实体店成为现实。您希望得到帮助，开始撰写一封给投资者的电子邮件，在包含所有笔记和研究的同一 Google 文档中，您通过选择在文档中的 Gemini 中提示我写。您输入：
起草一封个性化的电子邮件模板，突出[公司]的独特价值主张以及最近在[倡议]方面的进展。请求安排时间在下个月讨论合作机会。
电子邮件模板为您提供了一个起点。您可以微调草稿，并在将电子邮件发送给潜在投资者之前继续添加一些个人化的内容。一个月后与他们成功会面后，您想起草一封感谢信。您打开了包含会议记录和笔记的 Google 文档。您在文档中提示 Gemini 帮助您起草电子邮件草稿。您输入：
#
起草一封电子邮件，感谢潜在投资者的来电，并请求时间安排后续会议以解决[问题和顾虑]。（在文档中的 Gemini）目
用例：管理休假政策和跟踪
您有一本详细介绍公司政策和流程的手册。您希望让新员工能够轻松理解请假政策。您打开手册的谷歌文档。您在文档中选择帮助我写，启动了文档中的 Gemini。您输入：
生成一份逐步检查清单，总结公司的休假申请政策。确保用简单易懂的语言编写，便于员工理解。 （文档中的双子座）
您需要一种快速的方式来跟踪每周的人员配备情况，因为您的许多员工是按班制工作的。您打开 Google 表格并点击“帮助我组织”。您输入：
人力资源
作为一名人力资源专业人士，您是组织的支柱，处理大量机密和敏感信息。您塑造公司文化，发现和培养人才，并确保员工体验积极。这绝非易事。本节为您提供了在日常任务中整合提示的简单方法。
学会撰写有效的提示将有助于提高您的生产力并简化您的日常任务，让您有更多时间专注于最紧迫的任务。通过使用适用于 Google Workspace 的 Gemini，启动招聘、入职、培养归属感文化等等。有关 CHRO 使用案例，请访问本指南的高管和企业家部分。
开始使用
首先，请查看第 2 页的一般提示写作技巧以及本指南开头的提示 101 部分。
每个提示下面都附有一个相关场景，以此作为与双子座合作工作空间的灵感。提示迭代示例说明了您如何继续编写提示以建立在初始生成的响应基础上。我们还提供了不同人力资源角色如何使用双子座工作空间的示例。您可以调整每个提示以完成常见任务并完善生成的输出。
提示迭代示例
您是一名人力资源经理，正在为员工会议制作演示文稿。您有一个充满了笔记、要点和主题的谷歌文档，您想要涵盖这些内容。您首先打开带有笔记的谷歌文档，然后使用以下提示在文档中为 Gemini 做准备。
我是一名人力资源经理，正在为新员工的演讲准备一个脚本。我需要为一个关于我们公司对员工发展和福祉承诺的入职演示创建脚本。帮我起草谈话要点，展示为什么员工指导和发展是我们公司的核心价值观。
人物 - 任务。上下文 - 格式
双子座在文档中：【草稿讨论要点】
我是一名人力资源经理，正在为新员工的演讲准备一个脚本。我需要为一个关于我们公司对员工发展和福祉承诺的入职演示创建脚本。帮我起草谈话要点，展示为什么员工指导和发展是我们公司的核心价值观。
我是一名人力资源经理，我正在为新员工入职的演讲准备一个脚本：
- 介绍：
新员工热烈欢迎
演示概述- 公司概况：
公司的简史和背景
使命、愿景和价值观
员工发展和福祉:
员工发展和福祉的重要性
公司致力于打造一个支持和培育的工作环境
员工发展和福祉如何促进整体组织成功- 导师计划:
公司导师计划概述
拥有导师和成为导师的好处
如何有效利用导师计划
导师经验的成功案例
培训和发展机会：
培训和发展机会范围广泛
学费报销和专业发展支持
评价这个建议：
这是一个创意写作辅助工具，不是用来传递事实的。了解更多
= Refine \
插入
您喜欢 Docs 中 Gemini 创建的内容，因此您选择插入。现在，您想要添加更多针对性的讨论要点。在 Google 文档中，您突出显示与培训和认证计划以及指导机会相关的注释。您输入：
在解释我们如何支持员工发展的演示文稿新部分中添加四个谈话要点。提及我们的培训和认证计划以及导师机会。 (Gemini in Docs)
双子座在文档中：[添加讨论要点]
您选择插入。现在，您需要关于如何构思脚本结尾的想法。您在 Google 文档中突出显示了有关预期团队行为的注释，并在文档中提示 Gemini 如下：
写一个关于我们期望每个人为尊重和友好的工作环境做出贡献的强有力结尾陈述。使用专业的语气。
文档中的双子座
写一个关于我们期望每个人都贡献的强有力的结尾陈述
总的来说，我们坚信一个尊重和欢迎的工作场所对我们的成功至关重要。我们期望所有员工为创造和维护这样的环境做出贡献。让我们共同拥抱我们的责任，培育一种尊重、包容和合作的文化，让每个人都感到受到重视、被听到和得到支持。我们可以共同建立一个不仅高效而且对每个人都充满满足感的工作场所。
插入
双子座在文档中：[添加讨论要点]
生成的内容已经为您的脚本提供了一个良好的开端。您再添加一些细节，然后就可以开始创建与您的发言要点相配套的 Google 幻灯片草稿了。
提示指南
招聘人员
用例：管理招聘流程
业务正在增长，您正在进行大规模的招聘工作。首先，您想与双子座的 Workspace 进行头脑风暴，看看公司如何更好地管理招聘流程。您打开团队的“招聘策略”谷歌文档，其中包括有关招聘策略和渠道的注释，以及用于从 Linkedln 和其他来源冷调候选人的电子邮件和消息模板。您可以通过在文档中选择“帮助我写”来开始使用 Gemini，然后输入以下提示：
创建一个策略清单，供我们的招聘人员使用，以改进我们现有的招聘流程并确定潜在的求职候选人。
成功为领导层创建了一份关于团队如何改进现有招聘流程的简短建议后，团队收到了一份关于一位紧急职位的指导，这个职位是一名有 B2B 和 B2C 内容创作经验的内容营销经理，至少有五年经验，并且有写作示例组合。您打开一个新的 Google 文档，并在文档中使用以下内容提示 Gemini：
我正在市场团队开设一个新的工作职位。为内容营销经理撰写一个引人注目的角色描述。突出关键职责[插入]和要求，包括 B2B 和 B2C 内容创作，至少五年的经验，以及写作示例组合。
双子座在文档中生成一个工作描述。在审查并进行轻微调整后，您可以突出显示文本并提示：
4
提出更新[职位描述]的方法，并提出建议，使其对[受众]更具吸引力。 （文档中的双子座）
用例：管理面试流程
现在，您想要为电话面试准备问题。职位描述已经获得批准并在网上发布。您决定通过访问 gemini.google.com 来做好准备。您输入：
我是一名招聘人员，我正在为候选人面试做准备。写下 20 个开放式面试问题列表，用于筛选候选人。 (gemini.google.com)
面试结束后，您有一个 Google 文档，其中记录了每位候选人谈话的笔记。使用这个 Google 文档，您在文档中提示 Gemini。您输入：
总结面试记录并为[职位]生成候选人的入围名单。
(在文档中的双子座) 三
在同一个谷歌文档中，您现在希望总结每位候选人给招聘经理的发现。您通过选择文档中的 Gemini 来提示 Docs 帮助我写。您输入：
4
生成一封电子邮件给招聘经理，附上候选人的摘要。
用例：候选人沟通
团队已经做出了招聘决定。您打开了包含每位候选人注释的谷歌文档。您通过选择“帮助我写”在文档中提示 Gemini。您输入：
%
我正在给刚刚完成面试流程的求职者写一封电子邮件。为[选定的候选人]创建一个录用信模板，要求安排电话沟通，讨论福利、薪酬和入职日期。（在文档中的 Gemini）:
现在，您想要生成个性化、富有同理心的电子邮件副本，发送给那些将不会收到录用通知的求职者。您可以通过在文档中选择“帮助我写”来提示 Gemini。您输入：
我正在给完成面试流程但未被选中的求职者写一封邮件。帮我为【候选人】的【职位】写一封拒绝信。使用一种富有同情心的语气。(Gemini in Docs)
人力资源经理
用例：员工入职
您是一名人力资源经理。招聘人员刚刚填补了公司的两个空缺职位。现在，您负责确保候选人有一个顺利的入职体验。您需要帮助为新员工构建信息结构，因此您打开 Google 表格并通过选择“帮助我组织”来提示表格中的 Gemini。您输入：
会议、介绍。为关键联系人和优先级（低、中、高）提供一列。
对于每个活动。 （表格中的双子座）国
Gemini in Sheets returns a formatted Google Sheet that you can now fill in with key contacts, meetings, and activities. The conditional formatting makes it easy for you to sort tasks by priority level with color-coded visual cues. Next, you need to create ways for the team to bond. You open a new Google Doc and prompt Gemini in Docs by selecting Help me write. You type:
Design a team-bonding activity, such as an office scavenger hunt, to have team members work together during their team meeting. (Gemini in Docs) \(\equiv\)
Gemini in Docs provides suggestions that get you brainstorming about the scavenger hunt. You tweak the outputs and get it approved by the team lead. Now, you need to communicate with the new hires to give them information about their first day when they will meet the team. You open Gmail and prompt Gemini in Gmail by selecting Help me write. You type:
Draft an email to the new employees on the [team] to meet the rest of their team and explain the team-building purposes of the meeting. (Gemini in Gmail)
\section*{Use case: Communicate key findings and draft follow-up surveys}
Now that you've finished onboarding new employees, you need to focus on ensuring that the latest company research data is easily understood by leadership. You're committed to creating a welcoming environment for all employees where they can develop their skills. You open the Google Doc with the finalized report. You prompt Gemini in Docs by selecting Help me write. You type:
4
Draft an email to senior leadership that summarizes the key findings from our [report]. Include a short introductory paragraph with bullet points on the most important findings. (Gemini in Docs)
Gemini in Docs returns a summary with bullet points. You edit it and then use it to email the leadership team. As a follow-up action, you want to understand how changes made to company policies impact the employee experience. You open Gemini in Docs to begin drafting a survey. You select Help me write and type:
Draft an anonymous employee survey with questions and answer options to monitor company progress on [topics]. (Gemini in Docs) \(\equiv\)
\section*{Marketing}
As a marketing professional, you're the creative force behind captivating campaigns, brand experiences, lead generation, and more. You understand the power of data-driven insights, compelling messaging, and connecting with your audience on a deeper level.
This section provides you with simple ways to integrate prompts in your day-to-day tasks. Learning to write effective prompts will help improve your productivity and streamline your everyday tasks, giving you back the time you need to focus on your more strategic work. Discover how to write prompts in a way that will help unlock new levels of creativity, automate insights, and craft campaigns that resonate - all using Gemini for Google Workspace. For CMO use cases, visit the Executives and entrepreneurs section of the guide.
\section*{Getting started}
First, review the general prompt-writing tips on page 2 and the Prompting 101 section at the beginning of this guide.
Each prompt below is presented with an accompanying scenario to serve as inspiration for how you can collaborate with Gemini for Workspace. The prompt iteration example illustrates how you can continue to write prompts to build on the initial generated response. We also provide examples of how different marketing roles can use Gemini for Workspace. You can adjust each prompt to accomplish common tasks and refine the generated output.
\section*{Prompt iteration example}
You own your own consulting business and are often hired to function as a brand manager for your clients. You help businesses in a variety of industries. Your customer is getting ready to launch a coffee shop and video game cafe, and you need to kick-start the creative process by developing a visual identity. You want to ideate and provide early thoughts to the rest of the team. You decide to chat with Gemini at gemini.google.com. You type:
Generate ideas for a creative and eye-catching logo for my new business, a coffee shop combined with a video game cafe. Generate a logo considering the following:
Dual Concept: The logo needs to clearly signal both the coffee and gaming aspects of the business without being too cluttered.
Target Audience: Appeal to a wide range of gamers (casual and enthusiast), as well as coffee lovers seeking a unique hangout spot.
Style Options: I'm open to these approaches - let's get a few examples in each of these three styles to compare: Modern and Playful: Bold colors, fun graphics, maybe a pixel art aesthetic. Retro-Cool: Think classic arcade style - chunky lettering, neon color inspiration. Sleek and Minimalist: Clean lines, geometric shapes, a more subtle nod to both themes. (gemini.google.com)
- Persona - Task - Context - Format
gemini.google.com
0
Generate ideas for a creative and eye-catching logo for my new business, a coffee shop combined with a video game cafe. Generate a logo considering the following: Dual Concept: The logo needs to clearly signal both the coffee and gaming aspects of the business without being too cluttered. Target Audience: Appeal to a wide
You like the retro-cool options. You continue your conversation and you type:
I like the retro-cool options. Can you provide three more in that same style? (gemini.google.com)
gemini.google.com
\section*{Certainly, here are 3 more retro-cool logo ideas for your coffee shop and video game cafe:}
Now that you have a sense of what the logo could look like, you want to brainstorm names. You type:
Write a tagline and 10 potential names for the business to go with these logos. (gemini.google.com)
gemini.google.com
Here's a tagline and 10 potential names, keeping the focus on the retro-cool vibe for your coffee shop and video game cafe:
Tagline: Brew. Battle. Repeat.
Potential Names:
1. The Pixel Press (Implies coffee press and button smashing)
2. Java Joystick (Directly references both elements)
3. 8-Bit Beans (Retro gaming meets coffee)
4. Caffeinated Kombat (Playful fighting game reference)
5. Game Grind(Like in the logo suggestion)
6. The Glitch Cafe (A cheeky nod to old-school game bugs)
7. Power-Up Perk-Up (Double meaning with gaming and coffee)
8. Retro Roast (Highlights vintage style and coffee)
9. Controller \& Cup (Simple and straightforward)
10. Warp Zone Coffee (References classic Mario level changes)
Let me know if you'd like more options!
\section*{Prompt guide}
\section*{Brand Manager}
Use case: Conduct market research and identify trends
The landscape in your industry is rapidly changing and you need to conduct market research to better identify and understand emerging trends. You go to gemini.google.com, and you type:
I need to do market research on [industry] industry to identify new trends. Use [URLs] to uncover emerging trends and shifting consumer preferences. (gemini.google.com)
After completing your research, you and the team have updated your brand campaign to include new messaging that you want to A/B test. You decide to generate multiple variations of ad copy. You go to gemini.google.com and type:
I need to A/B test new messaging. Here is our messaging: [messaging]. Generate three different variations
of ad copy. (gemini.google.com)
\section*{Use case: Create and manage content and distribution}
Another customer has some exciting leadership changes underway. You need to create content to shape the brand narrative of the company as it enters its next era. You open a Google Doc to get started on a blog draft. You prompt Gemini in Docs by selecting Help me write. You type:
\%
Create a blog draft announcing that [name] is joining [company] as [position]. [Share two or three details from their bio, such as their previous position and company, their involvement in professional organizations, etc.] (Gemini in Docs)
You also want a way to efficiently track how and where this content is amplified, so you open Google Sheets. You prompt Gemini in Sheets by selecting Help me organize. You type:
W10. Create a project tracker for content amplification and include columns for channel, owner, URL, and priority level (low, medium, high). (Gemini i Sheets) ⿴囗
\section*{Digital Marketing Manager}
\section*{Use case: Draft customer acquisition communications}
Email is one of your company's main channels of direct communication with prospects and customers. You want help getting started with copy for a new email campaign. You open a new Google Doc, and you prompt Gemini in Docs by selecting Help me write. You type:
Write three different email subject lines that reference [audience segments] and our [product]. Make them catchy but professional. (Gemini in Docs) 目
Now you want to share the proposed email subject lines with the copywriting team. You open Gmail, and you select Help me write. You type:
Help me write an email proposing [suggested email subject lines] to the copywriting team. Keep the email short and simple and request feedback by the end of week. Thank them for their help. (Gemini in Gmail) M
\section*{Use case: Generate inbound marketing campaigns}
The team just created a new ebook on best practices for executives using our new solution. You're creating a landing page to house the gated asset, and you need engaging copy. You open a new Google Doc and select Help me write. You type:
Create compelling copy for a landing page promoting a new [ebook/webinar/free trial and details] designed for an executive target audience. Highlight key benefits and encourage conversions with persuasive calls to action. (Gemini in Docs)
The webpage launched, and you're now running an inbound marketing campaign. You need to nurture the leads that downloaded your latest ebook. You open a new Google Doc, and you prompt Gemini in Docs by selecting Help me write. You type:
\#
Generate copy for a sequence of five automated emails to nurture leads after they download the ebook on [topic]. Personalize emails with [name] and encourage further engagement [with other valuable resources or offers]. (Gemini in Docs) E
\section*{Content Marketing Manager}
\section*{Use case: Generate inspiration for your blog}
You work for a travel company as the content marketing manager for the company's blog channel. You need to kick-start the brainstorming process for a new blog post. You decide to gather ideas by collaborating with Gemini at gemini.google.com. You type:
I need blog post topics that would be interesting for people passionate about travel and the tourism industry. Here's what I want you to focus on: Make the topics unique. There are lots of tourism blogs out there - let's come up with fresh angles that would stand out. Keep the topics relevant. Tap into current trends or recent challenges/innovations within the tourism industry when brainstorming. I'd like each topic to include:
Target audience: Who would this topic specifically appeal to?
Content outline: A few bullet points with the main ideas the blog post would discuss.
Call to action: Suggest one way to engage the reader at the end of the post. (gemini.google.com)
You love the initial ideas you were able to create. You also need to focus on generating creative imagery to accompany the copy in the blog. You open a new Google Slide and you prompt Gemini in Slides by selecting Create image with Gemini. You type:
Create an image of a plane flying above the clouds over mountains and rivers during sunrise that I can use in the marketing campaign to promote my travel company. (Gemini in Slides)
\section*{Use case: Create social media posts}
You're focused on creating content that is optimized for social media channels. You need to gather ideas for different content targeted to distinct audiences. You open a new Google Doc and prompt Gemini in Docs by selecting Help me write. You type:
Write three engaging social media posts about [product/service/topic] that would appeal to [target audience]. Keep each social media post to two sentences and include a call to action to visit [our website]. (Gemini in Docs) 三
You also need to craft social media posts to drive registration for an upcoming event targeting recent grads. You open a new Google Doc and you prompt Gemini in Docs by selecting Help me write. You type:
Create a social media post promoting our upcoming [event name]. Include attention-grabbing language and relevant hashtags for [audience]. (Gemini in Docs) 目
\section*{Use case: Create a strategic marketing plan}
Your company is launching a new app. You need a robust marketing plan, but you want ideas to get started. You chat with Gemini by visiting gemini.google.com. You type:
I'm developing a marketing plan for a new app that provides [functionality]. My target audience is [audience]. Help me create a plan with a focus on [marketing channels]. Here's what l'd like you to cover: competitor analysis, ideal marketing channel mix with rationale, budget recommendations, key messaging ideas, and proposed campaign timeline with KPIs. (gemini.google.com)
The responses from your chat are helpful in shaping your marketing plan. While you finalize all of the details, you need to get the high-level details to your CMO. You open Gmail and prompt Gemini in Gmail by selecting Help me write. You type:
Draft an email to the CMO telling them that I will provide a one-pager with a strategic marketing plan for the new app launch project by [date] and it will include an executive summary, overview of the competitive landscape, top marketing channels and the target demographic for all South American markets.
(Gemini in Gmail)
\section*{Project management}
As the conductor of complex, ever-evolving projects, your mission is to navigate timelines, coordinate teams, and ensure your programs deliver the intended impact.
This section introduces you to the power of Gemini for Google Workspace to help you learn the basics of prompting and optimize your project management workflow. Get ready to realize the efficiency, insight, and proactive problem-solving that will help elevate your project outcomes using Gemini for Workspace.
\section*{Getting started}
First, review the general prompt-writing tips on page 2 and the Prompting 101 section at the beginning of this guide.
Each prompt below is presented with an accompanying scenario to serve as inspiration for how you can collaborate with Gemini for Workspace. The prompt iteration example illustrates how you can continue to write prompts to build on the initial generated response. You can continue to write prompts to build on the initial generated response, and you can adjust each prompt to accomplish common tasks and refine the generated output.
\section*{Prompt iteration example}
Your team just completed the registration form for a new website, and now you need to generate some User Acceptance Tests (UATs). To start a draft, you visit gemini.google.com and type:
Create a table with 10 User Acceptance Tests (UAT) for the latest website registration form.
Create a table with 10 User Acceptance Tests (UAT) for the latest website registration form
Absolutely! Here's a table of 10 User Acceptance Tests (UATs) specifically tailored for a website registration form. These focus on the expected functionality and user experience from an end-user's perspective.
I Test Case \# I Description I Expected Result \(|---|--|---|\)
| 1| Successful Registration with Valid Data | User can submit the form with correct data in all fields (e.g., email in valid format, matching passwords) and successfully create an account. I
| 2 | Error Messages for Invalid Data | User receives clear, informative error messages when entering incorrect data (e.g., invalid email format, mismatchec passwords, password strength requirements not met). |
| 3 | Password Strength Enforcement | The form enforces minimum password strength rules (e.g., length, mix of characters), providing feedback to the user in real-time. \(\mid\)
| 4 | Duplicate Account Prevention | The system prevents users from registering with an email address that is already in use, providing a clear message. |
| 5 | Confirmation Message and/or Email | Upon successful registration, the user sees a confirmation message on the website and/or receives a confirmation email. |
You think the results are a helpful starting point, so you export the results to a Google Sheet before drafting an email to your colleague who is running the UATs. You want to explain what they need to do. You continue your conversation with Gemini at gemini.google.com. You type:
Draft an email to [my colleague] who is running this UAT and explain what they need to do next.
(gemini.google.com) gemini.google.com
The drafted email provides a helpful starting point, so you export the results to Gmail, and you make edits directly before sending the message to your colleague.
\section*{Prompt guide}
Project Manager
Use case: Report on project status
You just had a lengthy call with all of your project stakeholders and now you want to summarize what was discussed and follow up with assigned action items. In the Google Doc with the meeting transcript, you prompt Gemini in Docs by selecting Help me write. You type:
Summarize this call transcript in a short paragraph. In bullet points, highlight the action items, decisions made, and owners for each item based off of [call transcript]. (Gemini in Docs) 年
You need to update your manager based on the activity from the last call. You want to templatize how your project status updates are delivered. You open a new Google Doc, and you prompt Gemini in Docs by selecting Help me write. You type:
Draft a project status update email template to send to my manager. Include sections for a summary of key accomplishments this week, any challenges faced, and the top three priorities for next week. (Gemini in Docs)
The team just hit its key milestones an entire week early. It's been a challenging project, so you want to gather everyone to celebrate together. You open Gmail and prompt Gemini in Gmail by selecting Help me write. You type:
O
Write an invitation for a team lunch to celebrate the progress made on a project and include [date, time, and location]. Thank them for all of their hard work and acknowledge that this has been a challenging project. (Gemini in Gmail) M
\section*{Use case: Create a project retrospective}
You've just wrapped the project, and your senior leadership team needs a project retrospective. To kick-start the process of gathering feedback from across the broader team, you open a Google Doc and prompt Gemini in Docs by selecting Help me write. You type:
I need to write a report detailing the successes, failures, and lessons learned from [project]. Draft a list of 20 questions to guide a cross-team process investigation. Include questions to uncover what worked, what didn't, specific process breakdowns, technical issues, communication gaps, or any other potential contributing factors to the problem or success of the project. (Gemini in Docs) E
The questions provided by Gemini in Docs give you a great starting place. You edit them before sharing the Google Doc with the team for their input. After you gather everyone's feedback in the Google Doc, you want help structuring the report. You prompt Gemini in Docs by selecting Help me write. You type:
Summarize this document in two paragraphs. Include high-level information about the project's goals, the main contributors, what the outcomes of the project were, and any key successes or failures. (Gemini in Docs) \(\mathbf{E}\)
\section*{Use case: Develop an issue tracker and related communications}
You need to create a project issue tracker to keep track of risks and solve them in a timely manner. You want to create a template quickly, so you open a new Google Sheet and prompt Gemini in Sheets by selecting Help me organize. You type:
Create a spreadsheet to track project issues, including descriptions, status, assigned owner, and action
items for resolution. (Gemini in Sheets)
Before the project fully kicks off, you want to have standardized communication templates at your disposal. For example, you want an email that can be used if an issue arises. You open a new Google Doc and prompt Gemini in Docs by selecting Help me write. You type:
Draft an email template to announce when an issue arises and include causes, solutions, and timelines to resolve it. (Gemini in Docs) E
You like the template that Gemini in Docs creates, and you want to create an additional, slightly different email template. In the same Google Doc, you prompt Gemini in Docs by selecting Help me write. You type:
Draft an email template to a stakeholder to escalate a critical project issue, outlining the impact and proposed solution. (Gemini in Docs) 管
\section*{Sales}
Understanding your customers inside and out is your ticket to success. You're in charge of maintaining critical relationships, deciphering buying signals, crafting tailored solutions, making data-driven calls, and more.
Gemini for Google Workspace can help you redefine productivity and foster meaningful client connections. This section provides practical prompts and real-world use cases designed specifically for you and your team. Learning to write effective prompts will help improve your productivity and streamline your everyday tasks, giving you more time to focus on your customers by using Gemini for Workspace.
\section*{Getting started}
First, review the general prompt-writing tips on page 2 and the Prompting 101 section at the beginning of this guide.
Each prompt below is presented with an accompanying scenario to serve as inspiration for how you can collaborate with Gemini for Workspace. The prompt iteration example illustrates how you can continue to write prompts to build on the initial generated response. We also provide examples of how different sales roles can use Gemini for Workspace. You can adjust each prompt to accomplish common tasks and refine the generated output.
\section*{Prompt iteration example}
You're an account executive, and you've just been assigned to a new customer. You need a research assistant. You will need to get to know key contacts at the account to begin building trust between your teams, but first, you want to send an introductory email, so you open Gmail and prompt Gemini in Gmail by selecting Help me write. You type:
Write an email to [name], the new [title] at [company]. Congratulate them on their new role. Introduce me as their contact point at [company name]. Invite them to lunch next week and check if they prefer Monday or Tuesday. (Gemini in Gmail) M
- Persona - Task - Context - Format
Gemini in Gmail: [Drafts email]
This provides a helpful starting point, but you want to try getting an even better response. You click Refine \(>\) Formalize.
Gemini in Gmail
Write an email to [name], the new [title] at [company]. Congratula... \(\times\)
\(\mathrm{Hi}[\) [name],
Congratulations on your new role as [title] at [company]! I'm [your name], your contact point at [company name]. I'm excited to work with you and learn from your expertise.
I'd like to invite you to lunch next week to discuss our upcoming projects and get to know each other better. Please let me know if Monday or Tuesday works better for you.
Best regards,
[Your name]
Rate this suggestion: 匹
This is a creative writing aid, and is not intended to be factual. Learn more
\section*{Gmail: [Generates refined email suggestions]}
You're happy with the email, so you click Insert. You read the message one last time, make final light edits directly, and then you send the message. Now, you want to learn more about the customer and how it markets itself. To research, you visit gemini.google.com and type:
I Iam an account executive in charge of a new account, [customer name]. I need to do initial research. What is the market strategy of [customer]? (gemini.google.com)
gemini.google.com
- I am an account executive in charge of a new account, [customer name]. I need to do initial research. What is the market strategy of [customer]?
Show drafts \(\checkmark \quad \triangle\)
Here's a breakdown of how to research the market strategy of your new customer, [customer name], giving you the knowledge you need to tailor your sales approach.
Key Areas to Investigate
1. Company Overview
Website: Review their "About Us" section for company history, mission, and values.
Press Releases: Understand their recent announcements, product launches,
partnerships, and market moves.
Social Media: Gauge their brand messaging, audience engagement, and
areas of emphasis.
2. Competitors
Direct Competitors: Identify their main rivals offering similar products and
services.
Gemini provides you with useful information to get started in your research. You decide to go further in your research by first focusing on news announcements. You gather a list of URLs, and you paste them into your conversation with Gemini at gemini.google.com. You type:
[URLs] Summarize these articles. Provide key insights and contextualize why these announcements are important. (gemini.google.com)
Now you have a clear summary of what was announced, why the news is important, and additional insights. Next, you want to better understand the executive who will be your main point of contact. You find a recorded interview featuring the executive. You paste the YouTube URL into your conversation with Gemini at gemini. google.com and type:
\section*{[URL] Summarize this interview and tell me more about [executive name]. What does [executive] care about? (gemini.google.com)}
Now you have a succinct interview summary. You continue the conversation with additional lines of questioning to build familiarity with your key contact and the account. You prompt:
Tell me how [company] can help [customer company] with achieving their goals. (gemini.google.com)
Once you wrap up your conversation, you export your results into a Google Doc. You open the Google Doc and prompt Gemini in Docs. You type:
\%
Create an email draft for [customer] explaining why [your company] is the perfect partner for them to achieve their market goals. (Gemini in Docs) :
\section*{Prompt guide}
\section*{Sales Manager}
Use case: Develop customer relationships
Your annual conference is coming up, and many of your most important customers will be there. You want to personally invite them to a happy hour you're hosting. You want to mix in a few prospects as well so that they can network with existing customers. You open Gmail and prompt Gemini in Gmail by selecting Help me write. You type:
Write an email inviting people interested in [focus area] to our happy hour taking place on [date, time] at [trade show event]. Include that we specialize in [focus area]. (Gemini in Gmail) M
Now that the event is over, you want to follow up with customers who came to the happy hour. You open Gmail and prompt Gemini in Gmail by selecting Help me write. You type:
Draft an email thanking customers for their time at the happy hour on [date, time, location]. End with an invitation to continue the conversations in the next few weeks. Use a friendly tone. (Gemini in Gmail) M
In your event wrap-up activities, you also want to check in with the customers who attended the hands-on demo workshops. They tested a few of the company's new products, and their early feedback is important to the team. You open a new Google Doc and prompt Gemini in Docs by selecting
Help me write. You type:
Draft 10 questions that I can use to survey customers about their recent experience with our [product/ service]. Include questions to gauge how useful [the product] is, what they liked, and what they thought could use improvement. (Gemini in Docs)
\section*{Use case: Support the sales team}
Unfortunately, a regional issue has arisen with the company's services. You need to contact all of your team leads in the Southeast region to provide immediate guidance on how to proactively reach out to customers. You open Gmail and prompt Gemini in Gmail by selecting Help me write. You type:
Draft an email to all Southeast region sales leads. Inform them of [issues]. Advise them to communicate with their teams to contact their customers and offer a \(20 \%\) discount on a future order as an apology. (Gemini in Gmail)
Now, you need to email all of the regional team members since they are closest to the customer feedback. You open Gmail and prompt Gemini in Gmail by selecting Help me write. You type:
\(\pm\)
Draft an email to the regional sales representatives about an urgent meeting that needs to take place next week about the [issues]. Ask them to provide availability on Monday or Tuesday. (Gemini in Gmail) M
\section*{Use case: Coach and train the sales team}
You've heard from many team members that they want more learning opportunities. You're organizing a half-day learning program to support this request. You need to create a schedule, so you open a new Google Doc and prompt Gemini in Docs by selecting Help me write. You type:
Create a half-day agenda for an educational session on our latest technology [products] for sales teams. Include time for the product development team to present and include time for lunch. (Gemini in Docs)
As a follow up to the team meeting, you want to highlight all of the different learning opportunities available to the team. You need a way to organize this, so you open Google Sheets and you prompt Gemini in Sheets by selecting Help me organize. You type:
且 Create a spreadsheet that tracks online courses for sellers. Include columns for the course's main topic, price, duration, and priority level. (Gemini in Sheets)
\section*{Account Manager and Account Executive}
\section*{Use case: Build customer relationships}
You just had a great call with a customer and now you want to use the notes you took from the meeting in Google Docs to draft an email to the customer. In the Google Doc with your notes, you prompt Gemini in Docs by selecting Help me write. You type:
\section*{4 Compose a personalized follow-up email to [client] following an initial conversation. Summarize the key} points we discussed and address any outstanding questions. (Gemini in Docs)
The account has just adopted one of the company's service offerings and you need to ensure that they feel supported during the onboarding process. You want to make sure you check in on how things are progressing once a week, but you want to explore what the emails could look like. You open a new Google Doc and prompt Gemini in Docs by selecting Help me write. You type:
Draft four email templates to check in on my customer weekly now that they have purchased our new [service]. Use one value proposition (cost, ease of use, security, availability, and customization) as the main topic for each email, and include [call to action] in each message. (Gemini in Docs) :
\section*{Use case: Prepare for new customer calls}
You have an upcoming call with a prospect. This is a brand new use case for you, and you need help preparing for the call. You need help with initial research, so you visit gemini.google.com, and then you type:
Draft a customized script for me to follow during my sales call with a prospect. The call will happen over a video call and is set to last 30 minutes. Make sure to add the following in the script: How [insert company products/solutions] can help address potential customer's pain points, how [company]'s delivery system guarantees seamless and timely delivery, competitive pricing and volume-discount table, and space for a customer reference in the [customer's industry] industry. (gemini.google.com)
Now that you've done initial research, you export your findings to a new Google Doc. You open the Google Doc so that you can continue working. Now, you want to create a tailored pitch. Using the Google Doc with all of your research notes, you prompt Gemini in Docs by selecting Help me write. You type:
\(\eta\)
Generate an elevator pitch for [product name] and include key benefits, competitive points of differentiation, and the pain points that [product name] solves for. (Gemini in Docs) 苜
You have a great start to your elevator pitch and short talking points. You want to use this to further anticipate how the customer call might go. You resume your meeting preparation by returning to gemini.google.com. You type:
I have an upcoming call with a prospect. [Use case] is a new use case for me, and I need help preparing for the call. List the most likely objections [customer] might have for me during a sales call, with suggestions on how to respond to them. I work in [insert industry], and I am trying to sell [product]. Also provide ideas on how to handle objections and suggest ways to respond. (gemini.google.com)
\section*{Business Development Manager}
\section*{Use case: Nurture relationships, personalized outreach, and thought leadership}
You're hoping to build deeper relationships with prospective customers that you met at a business influencers networking event. You want to draft a template that you can customize for multiple contacts. You open a new Google Doc, and you prompt Gemini in Docs by selecting Help me write. You type:
Draft an outreach email template to industry influencers. Express gratitude that we connected at [event], and propose collaboration opportunities such as [opportunities]. (Gemini in Docs) E
After having a successful call with prospective customers, you want to follow up with thought leadership content from your founder that they may find interesting. You open the Google Doc with the blog post, and prompt Gemini in Docs by selecting Help me write. You type:
4
Summarize this blog content in bullet points and generate three ideas for follow-up questions I can ask my customers about their thoughts. (Gemini in Docs) 国
Use case: Generate personalized customer onboarding materials
You've onboarded a few new major accounts, and now you want to personally thank your customers and check in to see if there's anything else you can provide. You open Gmail and prompt Gemini in Gmail by selecting Help me write. You type:
Generate a personalized email for [customer] on their one-month anniversary working with [company]. Thank them for being a customer. Ask them if they have any questions. Include information about [other product]. (Gemini in Gmail) M
You also want to send these customers a gift to congratulate them on your new partnership. You open Google Sheets and prompt Gemini in Sheets by selecting Help me organize. You type:
"⿴囗 Give me a list of gifts to send new clients that are under \(\$ 200\) and can be shipped to offices.
\section*{Leveling up your prompt writing}
This guide is meant to serve as inspiration, but the possibilities are nearly endless with Gemini for Google Workspace. Try these additional tips to build on your prompt-writing skills.
- Break it up. If you want Gemini for Workspace to perform several related tasks, break them into separate prompts.
- Give constraints. To generate specific results, include details in your prompt such as character count limits or the number of options you'd like to generate.
- Assign a role. To encourage creativity, assign a role. You can do this by starting your prompt with language like: “You are the head of a creative department for a leading advertising agency ..."
- Ask for feedback. In your conversation with Gemini at gemini.google.com, tell it that you're giving it a project, include all the details you have and everything you know, and then describe the output you want. Continue the conversation by asking questions like, "What questions do you have for me that would help you provide the best output?"
- Consider tone. Tailor your prompts to suit your intended audience and desired tone of the content. Ask for a specific tone such as formal, informal, technical, creative, or casual in the output.
- Say it another way. Fine-tune your prompts if the results don't meet your expectations or if you believe there's room for improvement. An iterative process of review and refinement often yields better results.
Generative Al and all of its possibilities are exciting, but it's still new. Even though our models are getting better every day, our prompts can sometimes have unpredictable responses.
Before putting an output from Gemini for Workspace into action, review it to ensure clarity, relevance, and accuracy. And of course the most important thing to keep in mind: Generative Al is meant to help humans but the final output is yours.
The example prompts in this guide are meant for illustrative purposes.
\section*{Stay up to date}
\section*{at workspace.google.com and workspace.google.com/blog}
\section*{Happy prompting!}
\section*{Gemini for Google Workspace}
起草一封电子邮件模板，向客户突出展示自助服务资源[博客链接]，用于[支持问题]。感谢客户的业务，并向他们保证我们致力于满足他们的需求。(Gemini in Docs)：- 园
为员工创建软件许可证跟踪器，并包括许可证类型、使用权利和更新日期的列。（Gemini in Sheets）
+1 创建一个跟踪每周人员配备情况的表格。创建日期、姓名、班次（上午或下午）和备注（在表格中的 Gemini）列。