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Baggage Repair Service Platform Design Case
行李维修服务平台设计案例

Fireart Studio
Muzli - Design Inspiration
3 min readMay 10, 2023

App design concepts 应用程序设计概念

Fireart Studio, an award-winning UX/UI design & product development company, has released its next product design case. This is a baggage repair service platform design case for Dolfi, a company that specializes in repairing baggage. The project activities also cover airline claims, warranty repairs, and personal cases.
Fireart Studio是一家屡获殊荣的 UX/UI 设计和产品开发公司,发布了其下一个产品设计案例。这是为专门维修行李的公司Dolfi设计的行李维修服务平台设计案例。项目活动还涵盖航空公司索赔、保修维修和个人案件。

Dolf iApp 多尔夫我的应用程序

Dolfi is a company whose deal is to operate from 5 European repair hubs. Their managers and support specialists, as well as craftsmen, help each and every client individually by using their unique resources like door-to-door services, time-proven repair techniques, etc., to solve the users’ baggage issues.
Dolfi 是一家公司,其协议是在 5 个欧洲维修中心开展业务。他们的经理和支持专家以及工匠利用他们独特的资源(如上门服务、经过时间验证的维修技术等)单独帮助每一位客户,解决用户的行李问题。

“Our task was to develop a complex seamless service for 3 groups of users.” — admits the project team.
“我们的任务是为 3 组用户开发复杂的无缝服务。” ——项目团队承认。

As a result, the services for the following three groups of users were developed: Dolfi’s customers who wanted to claim their damaged baggage, accessors who received their claims and needed to elaborate them, and airlines who wanted to manage and control all the processes.
因此,开发了针对以下三组用户的服务:想要领取受损行李的 Dolfi 客户、收到索赔并需要详细说明的领取者以及想要管理和控制所有流程的航空公司。

User Flow fragments 用户流程片段

The whole digital product development process was long and included various stages of research and development. Several groups of User Personals were created during the study: The Customer side, the Assessors team, and the Airlines. Detailed User Flows based on Personas were deliberately developed to find and eliminate all the roadblocks to simplify the claiming process as much as possible.
整个数字产品开发过程漫长,包含多个研发阶段。研究期间创建了多个用户个人组:客户方、评估者团队和航空公司。特意开发了基于角色的详细用户流程,以查找并消除所有障碍,从而尽可能简化索赔流程。

Among the other product design artifacts, Wireframes were developed to showcase the user interface design and functionality.
在其他产品设计工件中,开发线框图是为了展示用户界面设计和功能。

Dolfi wireframe illustration
Dolfi 线框图

As a result, the team developed a user-friendly chat-based interface, allowing users to claim damaged luggage in a few clicks and receive monetary compensation or a new suitcase in less than 2 minutes. Now users can achieve their goals without any complicated bureaucratic procedures and endless waiting on the airline phone call lines.
因此,该团队开发了一个用户友好的基于聊天的界面,让用户只需点击几下即可索赔损坏的行李,并在不到 2 分钟的时间内获得金钱赔偿或新的行李箱。现在,用户无需任何复杂的官僚程序和在航空公司电话线路上无休止的等待即可实现他们的目标。

Fireart Studio keeps its position as a leading UX/UI design studio with a proven reputation both in Poland and expert overseas. After dealing with unusual and challenging design issues for more than ten years, the team can successfully demonstrate its top-notch software design services in any niche. They help to produce exquisite and highly functional designs for corporate companies, small businesses, and individuals who open doors for the digital world.
Fireart Studio 保持了领先的 UX/UI 设计工作室的地位,在波兰和海外专家中享有盛誉。经过十多年处理不寻常且具有挑战性的设计问题后,该团队可以在任何利基市场成功展示其一流的软件设计服务。他们帮助为大公司、小型企业和打开数字世界大门的个人制作精美且功能强大的设计。

More on Behance
有关Behance的更多信息

Fireart Studio has already managed to cater to both the giants like Google, Atlassian, Huawei, or Swisscom and the most promising startups or business newborns. The possibilities are endless, with more than 80 highly qualified IT specialists on board and years of company experience. Do not hesitate to get in touch each time you need expert design solutions for good.
Fireart Studio 已经成功地满足了谷歌、Atlassian、华为或瑞士电信等巨头以及最有前途的初创公司或商业新生公司的需求。拥有 80 多名高素质 IT 专家和多年的公司经验,可能性是无限的。每次您需要专业的设计解决方案时,请随时与我们联系。

Originally published at https://fireart.studio on May 10, 2023.
最初于 2023 年 5 月 10 日发布于https://fireart.studio

Fireart Studio
Muzli - Design Inspiration

Boutique Design and Software Development Company. We build elegant digital products for startups and global brands.

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