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They say, The customer is always right." That may not be completely true, but a smart business treats customers as though they are. Whether you work for a business or have your own, remember this secret: customers don't really buy services and products; they buy solutions and relationships. Here's how to keep them coming back:
他们说," 客户永远是对的。这句话也许并不完全正确,但聪明的企业会把顾客当成对的人。无论您是为企业工作还是拥有自己的企业,都要记住这个秘密:客户购买的不是真正的服务和产品,他们购买的是解决方案和关系。以下是如何让他们回头的方法:

Don't delay! Make sure you get things done on time. Don't waste your customers’valuable time by making them wait for service. Giving customers what they want now is the key to your success, and it should be at the top of your to -do list. The business that gets the job done efficiently and fast is the one that customers will come back to.
不要拖延!确保按时完成任务。不要浪费客户的宝贵时间,让他们等待服务。让客户现在就得到他们想要的东西是您成功的关键,这应该是您要做的事情中的首要任务。高效、快速地完成工作的企业才是客户的首选。

Be really reliable. If you say you are going to do something, do it. If a problem keeps you from doing it, apologize and promise to find a solution. However, avoid making promises you won't be able to keep. Treat customers right by being honest, and they will recommend you to their colleagues, friends, and family.
真正可靠。如果你说要做某件事,就一定要去做。如果有问题让你无法去做,那就道歉并承诺找到解决方案。但是,要避免做出无法兑现的承诺。以诚待人,客户就会向他们的同事、朋友和家人推荐您。

Stand by your products and services. The good workmanship and attention that go into your high quality product, excellent service, or reasonable prices will be appreciated. No one wants a product that falls apart or doesn't work. If that happens, take responsibility and arrange to repair it or replace it.
坚持自己的产品和服务。高质量的产品、优质的服务或合理的价格所蕴含的精湛工艺和用心会得到人们的赞赏。没有人希望看到产品散架或无法使用。如果出现这种情况,请承担责任并安排维修或更换。

Always try to be helpful. Sometimes it's difficult to answer a customer's question or fulfill a request. Instead of“I don't know,” say, “I may not have the answer right now, but I'll find out.” Instead of “I don't have time right now,” say,“I'll make time.”A “can-do”attitude, even under stress, assures customers that you will treat them professionally and that you are ready and willing to help.
始终努力提供帮助。有时很难回答客户的问题或满足客户的要求。与其说 "我不知道",不如说 "我现在可能没有答案,但我会找到的"。即使在压力下,"能做到 "的态度也能向客户保证,您会以专业的态度对待他们,并随时准备提供帮助。

Above all, make your customers feel important and valued, and always thank them for their business.
最重要的是,要让客户感觉到自己的重要性和价值,并始终感谢他们的业务。