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Client Name /
Service
Service Network KPIs KPI Before
KPI Achievement with
DMS

YUCHAI DIESEL (DMS system platform, service APP, customer service center platform, overseas DMS for upstream and downstream efficient service for engine manufacturers)
YUCHAI DIESEL
(DMS系统平台、
服务APP、客服中心
平台、海外DMS用
于发动机制造商的
上下游协同高效服
务)
Service Providers: 6700 Dispatch time and arrival time
Dealers: 4200 Service duration 12 hours 9.8 hours
Technicians: 26000 Service accuracy
Network : 23 Provinces
Network: 23 Provinces		 CSAT

SHANXI HEAVY DUTY AUTOMOBILE CO., LTD (DMS platform for heavy truck maintenance, emergency road rescue, warranty claims, diagnostic support)
SHANXI HEAVY
DUTY AUTOMOBILE
CO,LTD
(DMS平台用于重型
卡车维修、应急道
路救援、保修索赔、
诊断支持)
Service Providers: 1650 Dispatch time and arrival time No Data Available
Dealers: 2350 Service duration 17 hours 12.5 hours
Technicians: 15000 Service accuracy
Network : 22 Provinces
Network: 22 Provinces		 CSAT

XCMG (DMS system platform for commercial vehicle maintenance, emergency road rescue, full-service tracking and other professional technical support)
XCMG
(DMS系统平台用
于商用车的维修、
应急道路救援、全
程服务跟踪等专业
技术支持)
Service Providers: 3990 Dispatch time and arrival time
Dealers: 698 Service duration 15 hours 11 hours
Technicians: 12000 Service accuracy
Network : 23 Provinces
Network: 23 Provinces		 CSAT