Identify the 10 strategic decisions of operations management 确定运营管理的 10 项战略决策
Explain distinction between goods and services 解释商品和服务之间的区别
Explain difference between production & productivity 解释生产和生产力之间的区别
Compute single-factor productivity 计算单因素生产力
Compute multi-factor productivity 计算多因素生产力
Identify critical variables in enhancing productivity 确定提高生产力的关键变量
What is Operations Management? 什么是 Operations Management？
Production is the creation of goods and services 生产是商品和服务的创造
Operations management (OM) is the set of activities that create value in the form of goods and services by transforming inputs into outputs. It focuses on carefully managing the processes to produce and distribute products & services. 运营管理 （OM） 是通过将输入转化为产出，以商品和服务的形式创造价值的一组活动。它专注于精心管理生产和分销产品和服务的流程。
