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Operations and Productivity
运营和生产力

Learning Objectives 学习目标

  1. Define operations management
    定义运营管理
  2. Identify the 10 strategic decisions of operations management
    确定运营管理的 10 项战略决策
  3. Explain distinction between goods and services
    解释商品和服务之间的区别
  4. Explain difference between production & productivity
    解释生产和生产力之间的区别
  5. Compute single-factor productivity
    计算单因素生产力
  6. Compute multi-factor productivity
    计算多因素生产力
  7. Identify critical variables in enhancing productivity
    确定提高生产力的关键变量

What is Operations Management?
什么是 Operations Management?

Production is the creation of goods and services
生产是商品和服务的创造

Operations management (OM) is the set of activities that create value in the form of goods and services by transforming inputs into outputs. It focuses on carefully managing the processes to produce and distribute products & services.
运营管理 (OM) 是通过将输入转化为产出,以商品和服务的形式创造价值的一组活动。它专注于精心管理生产和分销产品和服务的流程。