True / False |
1. Because individuals do not waste time interacting with others, they can usually accomplish more work alone than in teams.
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2. Research indicates that the ideal small team consists of around five members.
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3. It is best to assume the role of reader when providing feedback on a coworker's document.
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4. Avoiding conflict in groups is essential to preserving harmony and successfully completing projects.
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5. Groups should discourage debate about work issues because this prevents cohesive decisions from being implemented on time.
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6. Groupthink results when a team's cohesiveness suppresses the free flow of ideas.
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7. Healthy conflict in groups focuses on personality differences.
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8. A consensus occurs when all team members can support a particular course of action.
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9. To build a level of trust and ease, team members should refrain from engaging in small talk at their initial meeting.
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10. When commenting on team writing, you should use more you statements than I statements in communicating with team members.
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11. A group will perform more effectively if its members are allowed to contribute as fully as possible.
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12. When writing in a team, your first order of business is to divide tasks among the members.
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13. A frequent problem of team-written documents is the lack of one "voice" throughout the document.
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14. Team members have an ethical obligation to avoid promoting self-centered agendas.
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15. When different team members contribute to a report, have each writer review the entire draft.
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16. When giving negative feedback on a peer's writing, emphasize the writer's role in creating the text, rather than the text itself.
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17. The first step in planning a meeting is to determine the specific purpose and assess whether face-to-face contact is even necessary.
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18. Holding a meeting is more efficient than sending an email message for communicating routine information.
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19. With an agenda, you can better prepare for a meeting by gathering background information and remaining focused on what is to be covered.
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20. When planning a meeting, invite only those who have a specific reason to attend.
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21. Proper logistics, including appropriate timing, location, and room setup, can enhance the productivity of a meeting.
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22. Starting on time sends a clear message that the attendees will not delay discussions and decisions while awaiting chronic latecomers.
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23. Unless an attendee suggests a new topic at the start, only information listed on the agenda should be discussed at a meeting.
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24. Begin and end meetings on time for maximum efficiency.
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25. The minutes of a meeting should emphasize what was accomplished, not what participants said.
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26. Using your eyes is a particularly effective way to express meaning without words.
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27. Although a nonverbal message is not written or spoken, it may be conveyed along with a verbal message.
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28. The way you stand and where you position your legs or arms signal whether your verbal message is emotional or rational.
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29. In some cultures, maintaining eye contact is not important and may even be considered impolite.
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30. Touch, when clearly well-intended, builds positive working relationships.
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31. Virtual meetings are a great opportunity to increase productivity by multitasking.
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32. The more specific your meeting purpose is, the better your results will be.
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33. Avoid dismissing a topic simply because it's uninteresting or not presented in an exciting way.
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34. Often, reflecting is better than paraphrasing because you are telling the person that you hear, understand, and care about the underlying message.
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35. Active listening means constantly planning what you'll say next.
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36. Hearing consists of interpreting and assigning meanings to the sounds that are heard.
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37. It is possible to listen and yet not understand.
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38. The communication skill we use most is listening.
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39. One of the major causes of poor listening is lack of training in the process.
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40. Poor listening is due, in part, to the difference between the speed at which the sender speaks and the speed at which the receiver's brain processes data.
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41. When you are striving to improve your listening skills, you can more easily eliminate physical distractions than mental distractions.
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42. It is just as important for a listener to maintain eye contact with the speaker as for the speaker to maintain eye contact with the whole audience.
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43. One way to remain actively involved in a presentation is to paraphrase the speaker's remarks in notes.
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Multiple Choice |
44. According to research, the most effective work teams generally consist of a maximum of how many members?
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45. Which statement correctly describes teams?
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46. Groupthink is caused by:
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47. Which of the following is part of an appropriate way to manage team writing?
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48. Even when all the members of the team are good writers, a common problem of team writing is:
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49. Which of the following is an example of preferred wording for commenting on peer writing?
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50. From an ethical perspective, team members should:
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51. Which of the following statements about group conflict is true?
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52. Which of the following is a potential benefit of commenting on a peer's writing?
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53. Which of the following is a helpful strategy when providing constructive feedback on team writing?
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54. Which of the following is a key ethical responsibility of all team members?
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55. Which type of group communication refers to the notion that everyone would agree to the same idea?
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56. Which of the following questions should a newly formed team address as members try to determine how it will operate?
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57. A team with a lack of independent thought may be experiencing:
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58. Which step in a team writing project involves creating an outline?
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59. What comes as a result of reaching a decision that best reflects the thinking of all team members?
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60. Which of the following statements is generally true of working in teams?
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61. You can convey a positive, professional image on the phone by:
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62. Which of the following would be a purpose for calling a meeting?
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63. Planning a meeting includes which one of the following?
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64. The first thing you should do before even scheduling a meeting is:
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65. Why should you prepare an agenda even for informal meetings?
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66. Which of the following is good advice about deciding who should attend a meeting?
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