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FAQ

What are the advantages of using Deepl Translation?

DeepL is known as the world's most accurate machine translation service. Its translation engine is developed based on neural network artificial intelligence, and according to its disclosed professional translator blind test results, DeepL outperforms its competitors by a factor of 3: 1, and in the blind test of translation quality in English ⇄ Chinese, it is even 5 times higher than other machine translation engines.

What are the advantages and disadvantages of using OpenAI for translation?

The GPT model by OpenAI is trained on a large amount of textual data, which means it performs exceptionally well when dealing with various professional terms. It excels in understanding the context of sentences or paragraphs, and after extensive comparisons, the conclusion is that OpenAI's translation quality is currently among the best in most cases. However, due to OpenAI's core mechanism of sequentially predicting each word in a sentence, its translation speed is relatively slow. Additionally, since OpenAI is not specifically created as a translation service, it has some security limitations, such as refusing to translate paragraphs with certain negative meanings. Lastly, as it is still in its early stages, the service may sometimes be relatively less stable.

Can I use Immersive Translate for free?

Yes, you can use Immersive Translate completely free of charge, as Immersive Translate offers the most comprehensive free package of its kind, with no restrictions on the use of any features. And for those who wish to use DeepL and OpenAI Translator, Immersive Translate offers a low-cost and out-of-the-box experience.

How do I use the Immersive Translate extension after installing it?

For a quick start, the following should suffice (we also have a more detailed guide here):

  1. After installation, the browser will collapse the Immersive Translate extension icon by default, so as a first step, you need to put Immersive Translate in the collapse menu in the top right corner ofbrowseras follows:
    沉浸式翻译扩展图标
  2. Next, you can translate the web page, take USA Today as an example, open USA Today's English web page, right click in any area, and select [Translate webpage/Display original text] button in the menu, the web page will be displayed in bilingual form. If you like shortcuts, you can press [Alt+A] (Option+A for MacOS) to trigger the webpage translation. Another way is to click the Immersive Translate icon in your browser toolbar and then click [Translate] as follows:
  3. If you want to translate documents, such as PDF, Epub, subtitle files, etc., you can click the [Immersive Translate] icon in the browser toolbar and click [More].

I really like Immersive Translate and want to recommend it to friends, do you have an affiliate program?

Yes, we have an easy-to-join affiliate program that anyone can apply for here. Afterward, you will receive a unique promotional link. With this link, you can recommend immersive translation to your friends. If your friend upgrades to a Pro member of immersive translation within 30 days, you will receive a 20% promotional commission. At the same time, friends who purchase through your link can also enjoy a 5% discount on their first period.

I find the foreign language content valuable, but I don't know where to look, any recommendations?

Yes, we did find that there is more and higher-quality foreign language content on the internet. That's why we developed Immersive Translate. We have also compiled a list of high-quality English websites that you can explore for content that interests you. Additionally, you can follow individuals or topics of interest on popular foreign social media platforms for real-time information, such as Twitter, Reddit, Youtube, and so on.

Is the DeepL/OpenAI translation service for Pro members unlimited?

The translation character count for both DeepL and OpenAI is not unlimited; they each have their respective limits. However, in the majority of cases, you shouldn't worry about usage limits, as the total translation quota for monthly/annual Pro members is designed to accommodate the high-frequency translation needs of web users. If you have additional requirements beyond the limits, you can purchase exclusive additional traffic packages for DeepL or OpenAI after reaching the limit. All users should adhere to our fair usage policy, meaning you should only use the translation services provided by Immersive Translate within Immersive Translate. It is not allowed for any user to access the translation services provided by Immersive Translate through automated programs.

Do Pro members receive the same quota for DeepL and AI types (OpenAI, Claude, Gemini)?

It's different, the quota of DeepL is about three times that of AI type, and different AI type translation services (OpenAI, Claude, Gemini) can be chosen freely, with consistent rates. For web page translation, DeepL offers both quality and speed advantages. We suggest using DeepL as the primary translation tool and resorting to AI type when necessary.

Is there a limit to the number of devices that can be used at the same time?

Yes, each account can use up to 8 devices simultaneously. If you exceed this limit, the device that was logged in first will be automatically logged out. Please note that here "devices" refer to browsers.

Pro members have access to OpenAI, Claude, and Gemini, which use different models respectively.

Currently, OpenAI uses GPT-3.5-Turbo, Claude uses claude-3-haiku-20240307, Gemini uses gemini-1.0-pro-002.

Can I use Paypal to subscribe to a continuous monthly or continuous yearly Pro membership?

Yes, we have partnered with Stripe to support a monthly debit service using paypal.

Can I use my UnionPay credit card to subscribe to a continuous monthly or continuous annual Pro membership?

Yes, we have partnered with Stripe to support credit cards issued by any of the major credit card organizations including UnionPay, this includes UnionPay, Visa, MasterCard and more.

Can I try it for free?

Yes, you can try it for free. Simply select the 1-day free trial package above and subscribe to it. You can cancel at any time before the trial expires without incurring any charges. After the trial ends, if you have not cancelled, charges will automatically apply.

Can I get a refund?

Because Pro Membership provides a virtual service, refunds are not supported. We recommend that you first try the free trial packages we offer to get a feel for our services.

How do I unsubscribe from the service if I don't want to continue my subscription?

You can click on [Billing] on your profile page, then, on the billing page, click on [Cancel Plan] to unsubscribe.

How does it work in Safari?

Due to Apple's restrictions on virtual services, it is currently not possible to directly purchase Immersive Translate membership in Safari. However, you can subscribe to the membership on other platforms, such as Chrome, Edge browsers, etc. Once subscribed, you can log in to your account on Safari to access the membership services.

How do you control costs in the face of the huge volume of requests required for web page translation?

There is indeed a significant difference in the volume of requests between web page translation and word selection translation. To address this, we innovatively adopted the technique of pre-caching popular public web pages. Simultaneously, we combined it with our optimized web page segment matching technology to ensure that costs are kept within a controllable range. Additionally, we expect that as our scale expands, we can gain more bargaining power.

I have other questions.

If you have any other questions, please contact our customer support at support@immersivetranslate.com or pull down to the bottom of the page to join one of our user groups, such as WeChat, QQ, Telegram, etc.