1. Welcome guest with 3 meters 1 meter rule. 3 meters away maintain eye contact with guest. 1 meter away approach and greet guest.
2. Greet the guest with a smile and maintain engaging expression.
3. Make eye contact and keeps focus on the guest.
4. Exhibits a genuine sense of interest and concern for the guest.
5. Use guest's name, whenever possible, naturally and a sign of recognition.
6. Server to always appear well groomed.
7. Greet guest by saying (With Reservation): "Good Morning/Afternoon/Evening. Welcome to (Name of Restaurant), Mr/Mrs (Name of Guest). Your table is ready.
8. Greet guest by saying (Without Reservation): "Good Morning/Afternoon/Evening. Welcome to (Name of Restaurant), Mr/Mrs (Name of Guest). How many guests will be with you. Allow us to set up the table for you."
1. Welcome guest with 3 meters 1 meter rule. 3 meters away maintain eye contact with guest. 1 meter away approach and greet guest.
2. Greet the guest with a smile and maintain engaging expression.
3. Make eye contact and keeps focus on the guest.
4. Exhibits a genuine sense of interest and concern for the guest.
5. Use guest's name, whenever possible, naturally and a sign of recognition.
6. Server to always appear well groomed.
7. Greet guest by saying (With Reservation): "Good Morning/Afternoon/Evening. Welcome to (Name of Restaurant), Mr/Mrs (Name of Guest). Your table is ready.
8. Greet guest by saying (Without Reservation): "Good Morning/Afternoon/Evening. Welcome to (Name of Restaurant), Mr/Mrs (Name of Guest). How many guests will be with you. Allow us to set up the table for you."| 1. Welcome guest with 3 meters 1 meter rule. 3 meters away maintain eye contact with guest. 1 meter away approach and greet guest. |
| :--- |
| 2. Greet the guest with a smile and maintain engaging expression. |
| 3. Make eye contact and keeps focus on the guest. |
| 4. Exhibits a genuine sense of interest and concern for the guest. |
| 5. Use guest's name, whenever possible, naturally and a sign of recognition. |
| 6. Server to always appear well groomed. |
| 7. Greet guest by saying (With Reservation): "Good Morning/Afternoon/Evening. Welcome to (Name of Restaurant), Mr/Mrs (Name of Guest). Your table is ready. |
| 8. Greet guest by saying (Without Reservation): "Good Morning/Afternoon/Evening. Welcome to (Name of Restaurant), Mr/Mrs (Name of Guest). How many guests will be with you. Allow us to set up the table for you." |
11 Svc Seq Main Task & Task Element Key Elements and Task Standard
"1.Hosting services
1.1 Greet the guest" "1. Welcome guest with 3 meters 1 meter rule. 3 meters away maintain eye contact with guest. 1 meter away approach and greet guest.
2. Greet the guest with a smile and maintain engaging expression.
3. Make eye contact and keeps focus on the guest.
4. Exhibits a genuine sense of interest and concern for the guest.
5. Use guest's name, whenever possible, naturally and a sign of recognition.
6. Server to always appear well groomed.
7. Greet guest by saying (With Reservation): "Good Morning/Afternoon/Evening. Welcome to (Name of Restaurant), Mr/Mrs (Name of Guest). Your table is ready.
8. Greet guest by saying (Without Reservation): "Good Morning/Afternoon/Evening. Welcome to (Name of Restaurant), Mr/Mrs (Name of Guest). How many guests will be with you. Allow us to set up the table for you.""| 11 Svc Seq Main Task & Task Element | Key Elements and Task Standard |
| :---: | :---: |
| 1.Hosting services <br> 1.1 Greet the guest | 1. Welcome guest with 3 meters 1 meter rule. 3 meters away maintain eye contact with guest. 1 meter away approach and greet guest. <br> 2. Greet the guest with a smile and maintain engaging expression. <br> 3. Make eye contact and keeps focus on the guest. <br> 4. Exhibits a genuine sense of interest and concern for the guest. <br> 5. Use guest's name, whenever possible, naturally and a sign of recognition. <br> 6. Server to always appear well groomed. <br> 7. Greet guest by saying (With Reservation): "Good Morning/Afternoon/Evening. Welcome to (Name of Restaurant), Mr/Mrs (Name of Guest). Your table is ready. <br> 8. Greet guest by saying (Without Reservation): "Good Morning/Afternoon/Evening. Welcome to (Name of Restaurant), Mr/Mrs (Name of Guest). How many guests will be with you. Allow us to set up the table for you." |
Attendance Sheet (add rows for more participants) 考勤表（为更多参与者添加行）
1. Upon guest's arrival, hostess will greet guest by saying: "Good Morning/Afternoon/Evening. Welcome to (Name of Restaurant), Mr/Mrs (Name of Guest). Your table is ready. 1. 客人抵达后，女主人会向客人打招呼：“早上好/下午好/晚上好。欢迎来到 （餐厅名称）， 先生/夫人 （客人姓名）。您的桌子已准备就绪。
1.2(a) Check quest reservation with ala carte rewards 1.2（a） 使用 ala carte rewards 查看任务预订
2. Hostess will ask guest: "Sir/Ma'am, are you our MyMillennium member?" "Would you like to become our MyMillennium member today to enjoy all the perks, benefits and privileges? Thank you." 2. 女主人会问客人：“先生/马，您是我们的 MyMillennium 会员吗？“您是否想立即成为我们的 MyMillennium 会员，享受所有津贴、福利和特权？谢谢你。
membership 会员
If guest II our MyMillennium member, say: "Sir/Ma'am, kindly scan your receipt with the MyMillennium app on your mobile phone to earn MyPoints. A gentle reminder that there is a 72 -hour window from the time of billing, after which 如果客人 II 我们的 MyMillennium 会员说：“先生/马，请使用手机上的 MyMillennium 应用程序扫描您的收据以赚取 MyPoints。温馨提醒，从计费时间起有 72 小时的窗口期，之后
1.3 Ascertain table assignment 1.3 确定表分配
your receipt will be deemed invalid. Thank you. 您的收据将被视为无效。谢谢。
with no of pax and ensure table 人数众多，确保餐桌
If guest is NOT our MyMillennium member, say: "Would you like to become our MyMillennium member today to enjoy all the perks, benefits and privileges? 如果客人不是我们的 MyMillennium 会员，请说：“您是否想立即成为我们的 MyMillennium 会员，以享受所有津贴、福利和特权？
is set accordingly 已相应地设置
Kindly download the MyMillennium app on your mobile phone to sign up or scan the QR code that is available at the hostess stand/cashier's counter. Our team will be happy to assist you with the registration process. Thank you." 请在您的手机上下载 MyMillennium 应用程序进行注册，或扫描女招待台/收银台提供的二维码。我们的团队将很乐意协助您完成注册过程。谢谢你。
3. 检查分配的表是否已正确设置。
4. 确认没有重复预订牌桌。
3. Check that the assigned tables are properly set up.
4. Confirm that there are no double bookings of tables.
3. Check that the assigned tables are properly set up.
4. Confirm that there are no double bookings of tables.| 3. Check that the assigned tables are properly set up. |
| :--- |
| 4. Confirm that there are no double bookings of tables. |
5. Check reservation list for guest reservation and identify assigned table. 5. 检查客人预订的预订列表并确定分配的桌子。
11 Svc Seq Main Task & Task Element Key Elements and Task Standard
" 1.Hosting
services
" 1. Upon guest's arrival, hostess will greet guest by saying: "Good Morning/Afternoon/Evening. Welcome to (Name of Restaurant), Mr/Mrs (Name of Guest). Your table is ready.
1.2(a) Check quest reservation with ala carte rewards 2. Hostess will ask guest: "Sir/Ma'am, are you our MyMillennium member?" "Would you like to become our MyMillennium member today to enjoy all the perks, benefits and privileges? Thank you."
membership If guest II our MyMillennium member, say: "Sir/Ma'am, kindly scan your receipt with the MyMillennium app on your mobile phone to earn MyPoints. A gentle reminder that there is a 72 -hour window from the time of billing, after which
1.3 Ascertain table assignment your receipt will be deemed invalid. Thank you.
with no of pax and ensure table If guest is NOT our MyMillennium member, say: "Would you like to become our MyMillennium member today to enjoy all the perks, benefits and privileges?
is set accordingly Kindly download the MyMillennium app on your mobile phone to sign up or scan the QR code that is available at the hostess stand/cashier's counter. Our team will be happy to assist you with the registration process. Thank you."
"3. Check that the assigned tables are properly set up.
4. Confirm that there are no double bookings of tables."
5. Check reservation list for guest reservation and identify assigned table.| 11 Svc Seq Main Task & Task Element | Key Elements and Task Standard |
| :---: | :---: |
| $\begin{aligned} & \text { 1.Hosting } \\ & \text { services } \\ & \hline \end{aligned}$ | 1. Upon guest's arrival, hostess will greet guest by saying: "Good Morning/Afternoon/Evening. Welcome to (Name of Restaurant), Mr/Mrs (Name of Guest). Your table is ready. |
| 1.2(a) Check quest reservation with ala carte rewards | 2. Hostess will ask guest: "Sir/Ma'am, are you our MyMillennium member?" "Would you like to become our MyMillennium member today to enjoy all the perks, benefits and privileges? Thank you." |
| membership | If guest II our MyMillennium member, say: "Sir/Ma'am, kindly scan your receipt with the MyMillennium app on your mobile phone to earn MyPoints. A gentle reminder that there is a 72 -hour window from the time of billing, after which |
| 1.3 Ascertain table assignment | your receipt will be deemed invalid. Thank you. |
| with no of pax and ensure table | If guest is NOT our MyMillennium member, say: "Would you like to become our MyMillennium member today to enjoy all the perks, benefits and privileges? |
| is set accordingly | Kindly download the MyMillennium app on your mobile phone to sign up or scan the QR code that is available at the hostess stand/cashier's counter. Our team will be happy to assist you with the registration process. Thank you." |
| | 3. Check that the assigned tables are properly set up. <br> 4. Confirm that there are no double bookings of tables. |
| | 5. Check reservation list for guest reservation and identify assigned table. |
Attendance Sheet (add rows for more participants) 考勤表（为更多参与者添加行）
