premium seat & advance seat reservation 高級座位及預約座位
… and †B33l in 2030 ...和 †B33l 在 2030 年
more unbundling… 更多分拆...
e.g. fast track & lounge for business light fares 例如:輕便商務票價的快速通道和休息室
but not only! 但不僅如此!
visa 簽證
roaming eSIM 漫遊 eSIM
couches and SkyNests 沙發和 SkyNests
family services, etc. 家庭服務等
Be there for the customer, not only at the start and at the end 陪伴客戶,不只是在開始和結束時
Dreaming & Planning 夢想與規劃
Purchasing 採購
Powering greater journeys 為更偉大的旅程提供動力
Travel Sellers 旅遊賣家
Airports 機場
Hotels 飯店
Experiencing 體驗
Stay in touch急 保持聯繫
Payments 付款方式
What happens in the industry 行業內發生的事情
Amadeus. Its how travel works better. Amadeus.它讓旅行更有效率。
Amadeus. Its how travel works better. Amadeus.它讓旅行更有效率。 qquad\qquad qquad\qquad
Amadeus. It s how travel works better. Amadeus.這是旅行的最佳方式。
qquad\qquad
in the indust 產業
\title{
}
What happens in the industry What happens in the industry 產業內發生的事 產業內發生的事 產業內發生的事 產業內發生的事
EVAAIR * Rule-based EVAAIR * 基於規則
Digital 數位
Experience 經驗
suite 套件
Amadeus 阿瑪迪斯
Order Management System 訂單管理系統
Amadeus partners with Finnair to make airline retailing transformation a reality Amadeus 與芬蘭航空合作實現航空零售轉型
“Enhanced digital capabilities are at the very core of offering customers the possibility to tailor their travel experience, and to offer a stellar customer experience. Better retailing capabilities including dynamic pricing, upselling, cross-selling, bundling and unbundling also support our target of boosting revenues and improving profitability. We are excited to continue this journey together with our long-standing partner Amadeus.” "增強的數位功能是為客戶提供量身訂做旅遊體驗的可能性,以及提供卓越客戶體驗的核心。更好的零售能力,包括動態定價、追加銷售、交叉銷售、捆綁銷售和非捆綁銷售,也有助於我們實現增加收入和提高盈利能力的目標。我們很高興能與我們的長期合作夥伴 Amadeus 繼續這段旅程。
Antti Kleemola Finnair Chief Information Officer Antti Kleemola 芬蘭航空資訊長
What is the difference between traditional distribution and modern retailing? 傳統分銷與現代零售有何不同?
What is the difference? 有何差異?
Airline sells 航空公司銷售
flight(s) 航班
flight ancillary services 飛行配套服務
Excess baggage 超重行李
Chargeable seats 收費座位
Often available on the website 通常可在網站上找到
hotel (affiliate link, no integration) 飯店 (聯盟連結,無整合)
car rental (affiliate link, no integration) 租車 (聯盟連結,無整合)
partnerships and other affiliate links 合作夥伴及其他聯盟連結
Retailers sell 零售商銷售
flight(s) 航班
hotel (sometimes packaged) 飯店(有時打包)
car rental (sometimes packaged) 包車
ground transportation on arrival 抵達時的地面交通
Taxi 計程車
Bus 巴士
Train 火車
Travel pass(es) 旅行通行證
roaming data packages 漫遊數據套餐
tickets for bus tours, attractions, etc. 巴士旅遊、景點等的門票。
Tour guide 導遊
dinner reservationse 晚餐預約
etc. 等等。
Today's technology has many limitations 現今的技術有許多限制
A few examples 幾個範例
Generally, carriers do not support ground transport 一般而言,承運商不支援地面運輸
Interline remains very limited even after decades 即使經過數十年,聯線仍非常有限
So we need to transition... 因此,我們需要過渡...
One product fits all 單一產品適用於所有產品
One core product: flight 一個核心產品:飛行
Some ancillaries, flight-related 一些輔助品、與飛行相關的
Fares static and published 票價固定且已公佈
Partner airlines pre-defined 預先定義的合作航空公司
Fixed proration by contract 依合約固定比例
So we need additional capabilities 因此,我們需要額外的能力
One product fits all 單一產品適用於所有產品
One core product: flight 一個核心產品:飛行
Some ancillaries, flight-related 一些輔助品、與飛行相關的
Fares static and published 票價固定且已公佈
Partner airlines pre-defined 預先定義的合作航空公司
Fixed proration by contract 依合約固定比例
Custom offers 自訂優惠
Ability to inventory and bundle 盤點和捆綁的能力
everything 一切
Dynamically priced offers 動態定價報價
Wider range of partnerships 更廣泛的合作夥伴關係
Optimized settlement value 最佳化的結算價值
We have introduced those capabilities on the PSS... to an extent 我們已在 PSS 上導入這些功能......在某種程度上
Altéa NDC
Anytime merchandizing 隨時採購
Dynamic pricing 動態定價
rule- and science-based 以規則和科學為基礎
Traveler DNA 旅行者 DNA
Amadeus Loyalty Amadeus 忠誠度
Amadeus Data solutions Amadeus 數據解決方案
Interline capabilities with Navitaire 與 Navitaire 的聯線功能
enabler & reach 使能與達成
bundling, tactical sales 捆綁式、策略性銷售
science-driven price adjustment 科學驅動的價格調整
flights and ancillaries 航班及配套
general personalization 一般個人化
personalization 個性化
data-driven decisions 資料驅動的決策
interoperability 互操作性
Until you need to get to the next step 直到您需要進入下一步為止
truly omnichannel, get rid of GDS Edifact/teletype 真正的全渠道,擺脫 GDS Edifact/teletype
replace pre-defined fare families by dynamic ones 以動態票價系列取代預先定義的票價系列
dynamic price adjustment of flight and ancillaries separate 航班和輔助品的動態價格調整分開進行
personalization: persona, digital context, loyalty 個人化:角色、數位情境、忠誠度
operational data store 作業資料儲存
interline and codeshare, experiment with retailer/supplier 聯線和代碼共享、試用零售商/供應商
100% direct channels and NDC 100% 直接渠道和 NDC
dynamic packaging 動態包裝
total offer optimization 總優化
leverage enhanced NDC and logging data 利用增強的 NDC 和記錄資料
data lake with serialized data, star model 具有序列化資料的資料湖,星型模型
pure retailer/supplier with markup/down capabilities 具有加價/降價功能的純零售商/供應商
Management 管理層
Modern retailing order management system 現代零售訂單管理系統
Payment Management Towards invisible payments 付款管理 邁向隱形付款
Delivery 送貨
Management 管理層
Better journeys to 更好的旅程
destination 目的地
Nevio Amadeus retailing solution for airlines Nevio Amadeus 航空零售解決方案
Roadmap, principles, vision 路線圖、原則、願景
Amadeus
High-Level Roadmap 阿瑪迪斯
高階路線圖
Nevio
Principles 原則
Value-driven 價值導向
Modularity 模組化
Open ecosystem 開放生態系統
Smooth transition 平穩過渡
It's here. It's now. 就在這裡。就是現在。
Amadeus
Nevio 阿瑪迪斯
Nevio
Totally new Amadeus Nevio brings next-generation retailing capabilities - and the ability to transform your airline, your way. 全新的 Amadeus Nevio 帶來下一代零售功能,並能以您的方式改造您的航空公司。
Technology & transition excellence 卓越的技術與轉型
Commercial excellence 卓越的商業能力
Make modern retailing a reality, end to end. 從頭到尾,讓現代零售成為現實。
We’re making it happen together, your way. 我們以您的方式一起實現。
It's your wold:TIansfotin it. 這是你的世界:TIansfotin 它。
Pillar 1: Airline focus 支柱 1:航空公司焦點
It’s your world. Optimize it. 這是您的世界。優化它。
Uplift your revenue whilst reaching your cost sweet spot. 提升您的收入,同時達到您的成本甜蜜點。
Filiar 2: Traveler focus 熟悉 2:旅行者焦點
. . It’s your world. Experience it. ..這是您的世界。體驗它。
Realize your ambition of a smooth journey across each step. 實現您的抱負,跨越每一步的順利旅程。
Pillar 3: Tech focus 支柱 3:技術重點
It’s your wơrld. - Shape it. 這是你的世界。- 塑造它。
Simplify your ecosystem andemake the transformation a success. 簡化您的生態系統,讓轉型成功。
Network with other airline leaders, top Amadeus executives, and our partners to explore our transformative vision for modern airline retailing. 與其他航空公司領導人、Amadeus 高階主管及我們的合作夥伴交流,探索我們對現代航空零售業的改革願景。
Hear how we’ve reimagined the end-to-end experience, so your airline can embrace modern retailing capabilities, placing the traveler at the heart of it all. 聽聽我們如何重新構想端對端的體驗,讓您的航空公司能夠擁抱現代零售功能,並將旅客置於一切的核心。
Let’s discuss how your airline can open a world of new opportunities and benefit from transformation, at your own pace. 讓我們一起討論貴航空公司如何以自己的步調,開啟一個充滿新機遇的世界,並從轉型中獲益。